FULL TIME

REMOTE

Position: Customer Service Representative

Type of Contract: Independent Contractor

Working Hours: Monday to Friday (CST Timezone)

🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!!

About the Company

The company is a wellness-focused supplement brand dedicated to helping people feel their best—naturally. Built on a foundation of clean, bioavailable ingredients and years of personal research, our mission is to restore mineral balance and promote holistic health. We blend science, storytelling, and performance to empower our customers in their wellness journey.

Scope of the Role:

We are seeking a motivated, empathetic, and detail-oriented Customer Service Representative to support our growing customer base. You’ll be the first line of communication, handling inquiries, resolving issues, and delivering a best-in-class customer experience across email, chat, and social platforms—all while maintaining the Optimize brand voice.

Duties and Responsibilities:

Respond to customer inquiries across email, live chat, and social media platforms in a timely and professional manner
Resolve issues related to orders, shipping, returns, and product questions with empathy and clarity
Monitor and track recurring issues to help identify opportunities for improvement
Collaborate with internal teams (Operations, Marketing, etc.) to escalate and resolve complex concerns
Maintain consistent brand voice and tone across all interactions
Assist with managing customer reviews and feedback loops to ensure satisfaction and retention

Requirements

Years of Experience:

1–2 years of experience in a customer service or support role (preferably in eCommerce or DTC environments)

Background:

Strong written and verbal communication skills
Ability to remain calm, positive, and resourceful in high-pressure situations
Passion for wellness, supplements, or holistic health is a strong plus
Self-starter comfortable working independently in a fast-paced, remote setting

Tools and Software:

Experience with helpdesk platforms such as Gorgias, Zendesk, Freshdesk, or similar
Familiarity with eCommerce platforms (Shopify is a plus)
Proficient in Google Workspace (Docs, Sheets, Gmail) and Slack

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