FULL TIME

REMOTE

Position: Operations Manager – E-Commerce & Inventory (DTC + Subscription Model)
Type of contract: Full-Time / Remote
Working Hours: Monday–Friday

🌎 Work from any corner of the world and help build the operational backbone of a scaling DTC brand!

About the Company

A fast-growing DTC brand operating with a hybrid direct-to-consumer and subscription model, focused on delivering exceptional customer experiences through world-class operations, efficient supply chain management, and highly accurate inventory planning.

Scope of the Role

We are seeking an Operations Manager with deep e-commerce expertise to oversee inventory, forecasting, production planning, and multi-warehouse coordination across all channels. You will ensure the company never runs out of stock, maintains full operational visibility, and scales efficiently without tying up excess working capital in inventory.

The ideal candidate has strong experience managing DTC operations—especially subscription-based brands—and understands how to balance predictable recurring demand with the challenges of rapid growth.

Duties and Responsibilities

Inventory Management & Supply Planning

Maintain real-time accuracy of inventory across all warehouses and sales channels (Shopify, Amazon FBA/FBM, Walmart, etc.).
Track inventory at every stage: on hand, in transit, inbound, reserved, and forecasted.
Provide visibility so the team always knows exact inventory positions and what’s coming.
Implement inventory control systems to reduce discrepancies, stockouts, and overstocks.

Forecasting & Production Coordination

Build and refine demand forecasts using sales trends, subscription cycles, promotions, seasonality, and new product launches.
Manage supplier and manufacturer relationships: lead times, MOQs, and production schedules.
Optimize purchasing to avoid stockouts while reducing unnecessary capital tied in inventory.
Develop monthly and quarterly forecast models to support aggressive scaling plans.

Warehouse & Logistics Oversight

Oversee inventory movement across multiple domestic and international 3PLs.
Monitor inbound shipments, receiving timelines, and fulfillment accuracy.
Coordinate Amazon FBA replenishment with respect to restock limits, storage fees, and performance metrics.
Improve shipping timelines, returns processes, and overall fulfillment operations.

Channel Operations (Multi-Platform)

Manage operational performance across Shopify, Amazon (FBA + FBM), Walmart Marketplace, and future sales channels.
Ensure accurate SKU setup, bundle management, and marketplace requirements.
Collaborate with CX, marketing, and finance for upcoming campaigns and expected demand.

Reporting, Systems & Optimization

Build dashboards and reporting tools for inventory levels, forecast accuracy, stock risk, and operational KPIs.
Identify and implement tools/software that improve visibility and efficiency.
Continuously improve processes across supply chain, purchasing, forecasting, and warehouse operations.

Requirements

Years of Experience

5+ years in e-commerce operations, preferably within a DTC environment.

Background

Experience in subscription-based products or recurring revenue models (strongly preferred).
Proven success in inventory management, forecasting, demand planning, and multi-warehouse coordination.
Experience with Shopify, Amazon FBA/FBM, Walmart Marketplace, and related operational tools.
Strong analytical and modeling skills; comfortable with spreadsheets and data-driven decisions.
Experience working directly with 3PLs, manufacturers, suppliers, and logistics partners.
Exceptional organizational skills with the ability to bring clarity and structure to fast-scaling environments.
Strong communication skills and high ownership mentality.

Tools & Software

Shopify Admin
Amazon Seller Central (FBA + FBM)
Walmart Marketplace tools
Inventory planning systems (e.g., Inventory Planner, Cogsy, Skubana, Cin7)
Spreadsheet modeling (Google Sheets / Excel)
3PL portals and WMS platforms
Project management tools (Asana, Notion, ClickUp, etc.)

Who You Are

You love operations, systems, and turning chaos into organized clarity.
You thrive in high-growth DTC environments and understand the complexity of subscription inventory dynamics.
You are proactive, resourceful, and always thinking several steps ahead.
You value accuracy, discipline, and operational excellence.
You want to build and optimize the operational foundation of a rapidly scaling brand.

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