FULL TIME

REMOTE

Position: Account Manager
Type of contract: Independent Contractor
Working Hours: Monday–Friday

🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!!

About the Company

Our mission is powered by a passionate team of Elevens who believe in the transformative impact of email marketing. We help brands drive awareness, generate intent-based clicks, and convert more customers through high-quality retention strategies. Our approach is rooted in empathy, strategic thinking, and a deep understanding of the digital landscape. If you’re driven to create real results for brands and deliver exceptional email marketing services, the company is the perfect place to grow.

Scope of the Role

As an Account Manager at 11 Agency, you serve as both the strategic partner to clients and the internal driver of execution. You’ll own the full lifecycle of success for each account—from strategy development and project planning to performance reporting and optimization. This role requires a blend of relationship management, marketing expertise, and operational excellence.

Duties and Responsibilities

Client Strategy & Communication

Lead all external communication via email, Slack, and Zoom
Host weekly or bi-weekly client calls, sharing agendas, insights, and follow-ups
Present retention strategies, campaign performance, and growth opportunities

Retention Marketing & Account Health

Develop and implement email/SMS retention strategies based on client goals
Conduct Klaviyo health checks and update client roadmaps
Monitor and optimize KPIs including deliverability, engagement, and revenue

Campaign & Project Oversight

Own monthly campaign planning aligned with strategic objectives
Coordinate internal teams across copy, design, and development
Ensure timely, high-quality delivery of all campaigns and flows
Create detailed briefs and task assignments for internal teams
Lead internal Pod Syncs, manage task boards, and escalate blockers

Performance Reporting & Optimization

Prepare and deliver weekly performance reports
Plan and manage A/B testing initiatives
Use benchmarks and past data to propose new retention plays

Requirements

Years of Experience

Minimum 2+ years in account management, preferably within a marketing or eCommerce agency

Background

Strong understanding of retention marketing (email + SMS)
Comfortable owning strategy, timelines, communication, and team coordination
Confident in leading client calls and internal syncs
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Professional video call setup with a neat background (verified during interviews)

Tools and Software

Proficiency with Klaviyo
Experience working within project management and communication tools (e.g., Slack, Asana/ClickUp, Google Workspace)
Familiarity with email/SMS marketing workflows and performance analytics

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