ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking for Service Now Architect:

Systems Engineering, Information Technologies, Software, Computational Sciences.
Specializated professional in the design and implementation of tecnic solutions with the ServiceNow plataform, with aproach in scalating, integrating and aligning with good practices. Has solid experience in ITSM and CMDB, advance habilities in developing and integration, with certifications that validated their knowledge.

Acts as the key bond between tecnic teams and the business team ensuring that the solutions delivered are sustainable efficient and aligned.

Activities:

Design technical architectures for ServiceNow solutions, ensuring scalability, maintainability, and compliance with plataform standars.
Lead the implementation of ITSM and CMDB modules in enterprise-level projects.
Develop scripts and configurations using JavaScript and Glide API.
Manage integrations with external systems through REST, SOAP, and MID Server.
Collaborate with development, business, and IT teams to translate functional requirements into technical solutions.
Conduct technical design reviews and ensure adherence to best practices.
Provide advanced technical support and mentorship to ServiceNow developers and administrators.

Requirements

Proven experience with ServiceNow, ITSM and CMDB modules.
Knowledge of complex workflow automation and system integrations.
Familiarity with DevOps and Agile metholodologies.
Experience in ServiceNow migrations or version upgrades.
Experience with other ServiceNow modules (HRSD,CSM, SecOps) is a plus.
Additional certifications in architecture or project management (TOGAF, PMP) are desirable.
Experience level (3-5+ years).
English B2

Certifications

ServiceNow Certified System Administrator (CSA) – must
ServiceNow Certified Implementation Specialist (CIS) – at least one

Benefits

Competitive salary
Above-law benefits
Career growth and development plan
Remote work scheme
Support for home office setup

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