POSITION SUMMARY:

This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to and resolve complex support tickets related to Yardi software
Develop simple to complex YSR reports in Yardi
Create stored procedures, system validations, email notifications and schedule tasks
Create and upload ETL file for different business functions
Collaborate with internal customers to troubleshoot and find solutions for technical issues
Provide guidance and training on software functionalities to enhance user experience
Document support interactions and maintain accurate records of issues and resolutions
Work closely with development teams for escalated issues that require specialized attention
Drive Enhancements and optimization

Requirements

Bachelor’s Degree - Information Technology and Software Engineering
Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café

DB: MYSQL, Oracle, PL/SQL
Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting
YSR Dashboards
ETLL: Data Import and Export

Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates
Strong problem-solving skills and the ability to work independently.
Excellent communication skills, both written and verbal.
Familiarity with customer service best practices and support ticketing systems.
Proficiency in using Yardi software features and functionalities.
Solid understanding of property management processes.

WORKING REQUIREMENTS

Fully remote
Fluent in English
Will work 8:00 AM to 5:00 PM US Pacific Time (PST)

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