We are currently seeking an experienced Support Engineer with a strong focus on security. The ideal candidate will possess a solid background in working with web application firewalls (WAF), mitigating DDoS attacks, detecting and handling malicious code, and having experience with popular Content Management Systems (CMS) and other relevant security practices.

The ideal candidate enjoys assisting the customer with issues and is able to explain technical details simply, he/she will feel at home with Linux, because they’ll be supporting the world’s best web-hosting Linux-based operating system, and other leading Linux-based products,

CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.

For more information, go to cloudlinux.com

Responsibilities:

Give world-class technical support to worldwide customers
Use your Linux skills to analyze and solve different technical issues
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they’re happy, and love us and our products
Involve yourself with product development, using your insight into customers’ issues and use cases
Create Knowledge Base articles based on your findings

Requirements

Due to scheduling this person must be in the EEST time zone.
Proven experience working in a security-focused support role, preferably with a focus on web application security
Experience with security utilities such as netstat, nmap, iptables, etc
Experience with popular control panels and security solutions: cPanel, DirectAdmin, Plesk, etc
Familiarity with popular CMS platforms, such as WordPress, Joomla, etc
Investigate and resolve security incidents, including the identification and basic remediation of malicious code
Strong understanding of WAF, DDoS mitigation strategies, and malware detection
Working with other utilities and products of the company will be an advantage for the candidate
Strong written and verbal communication skills, with the ability to effectively communicate technical information to non-technical users
Availability to work in shift rotation: priority coverage 3pm–11pm Kyiv time
Flexibility to switch to 7am–3pm, 12pm–8pm, or occasionally 11pm–7am
Availability to work on weekends as part of a rotating schedule

Benefits

What's in it for you?

A focus on professional development;

Interesting and challenging projects

Flexible working hours
Paid one month vacation per year and unlimited sick leave
Medical insurance reimbursement
Co-working and gym/sports reimbursement
The opportunity to receive a reward for the most innovative idea that the company can patent.

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