Patient Scheduler (Spanish/English)

We are seeking a detail-oriented and proactive Bilingual Scheduler (Spanish/English) to coordinate client and provider schedules, ensure efficient service delivery, and support day-to-day operations. This role requires strong organizational skills, the ability to resolve scheduling issues quickly, and professional communication with both English- and Spanish-speaking clients and staff.

Job Responsibilities

• Create and maintain client and provider schedules based on service needs and staffing availability.
• Monitor daily schedules and resolve cancellations, call-outs, and scheduling conflicts promptly.
• Coordinate with internal teams to ensure timely scheduling of new and existing clients.
• Maintain accurate scheduling records and track service utilization using scheduling systems.
• Generate scheduling and utilization reports for leadership.
• Communicate scheduling updates professionally in both English and Spanish.
• Escalate staffing or scheduling issues when necessary.
• Provide additional operational and administrative support as assigned.

Requirements

• Fluent in both Spanish and English (written and verbal) is required.
• Proven experience in scheduling, workforce coordination, or operations support.
• Healthcare, home care, or ABA therapy scheduling experience is preferred.
• Experience using scheduling or practice management software; familiarity with AlohaABA, Hi Rasmus, or Zoho is a plus.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and analytical skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work independently and collaboratively in a fast-paced environment.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• Peripherals and Workspace:
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.