Work at DaCodes!

We are a firm of high-impact software and digital transformation experts.

For 10 years, we have built technology- and innovation-driven solutions thanks to our team of 220+ talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, consistently delivering outstanding results.

At DaCodes, you will have the opportunity to boost your professional growth, work on diverse projects across multiple industries, and contribute to the design, implementation, and optimization of cloud-based infrastructures.

Our DaCoders have a significant impact on the success of our business and our clients. You will be the expert participating in our projects, gaining access to disruptive startups and global brands.

Interested?

Requirements

Key Responsibilities

Lead the expansion and optimization of our Zendesk instance across multiple departments.
Design end-to-end workflows, ticket structures, routing rules, and permission models.
Build and refine advanced automations, triggers, macros, SLAs, groups, and dashboards.
Develop and maintain reporting and analytics using Zendesk Explore or similar tools.
Analyze operational requirements and translate them into scalable, efficient Zendesk configurations.
Ensure data consistency, governance, and alignment across the entire platform.
Troubleshoot issues, ensure system health, and drive continuous platform improvements.
Collaborate with leadership and department heads to identify automation and optimization opportunities.

Desired Profile

3+ years of experience as a Zendesk Administrator or a similar system administration role.
Proven expertise in workflow design, automation setup, and multi-department Zendesk deployments.
Strong understanding of triggers, automations, SLAs, macros, groups, and permission models.
Experience building analytics and dashboards (Zendesk Explore preferred).
Ability to translate complex business processes into structured, scalable system configurations.
Excellent documentation, problem-solving, and communication skills.
Advanced English — written and spoken.

Nice to Have

Experience with API-based integrations involving Zendesk.
Background in workflow automation, CX systems, or support operations.
Familiarity with reporting tools beyond Zendesk Explore.
Knowledge of change management and cross-department onboarding.

Benefits

🚀 Integration with global brands and disruptive startups.

🏡 Remote work / Home office.

📍 If hybrid or on-site work is required, you will be informed in the first session.

⏳ Schedule aligned to the assigned project/team.

📅 Monday to Friday work schedule.

🎉 Day off on your birthday.

🏥 Major medical insurance (applies to Mexico).

🛡️ Life insurance (applies to Mexico).

🌎 Multicultural work teams.

🎓 Access to courses and certifications.

📢 Meetups with special guests from the IT field.

📡 Virtual integration events and interest groups.

📢 English classes.

🏆 Opportunities across our different business lines.

🏅 Proudly certified as a Great Place to Work.

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