Quality Assurance Specialist

Location: Remote – Guatemala (Guatemala City), Honduras, Philippines, Colombia, Argentina, Peru • Employment Type: Full-time • Schedule: Monday to Friday 8:00 a.m. – 6:00 p.m. CST • Experience Level: 3–5 years • Language Requirement: Advanced English (C1 – minimal accent) **Role Overview ** • We are seeking a highly skilled Quality Assurance Specialist to oversee, evaluate, and continuously improve the quality of processes, services, and customer interactions across the organization. This role plays a critical part in ensuring compliance with internal standards, client requirements, and best industry practices. **** Key Responsibilities **** • Conduct quality evaluations through audits, monitoring, and systematic performance reviews. • Analyze processes, products, and customer interactions to ensure adherence to quality standards. • Document findings, prepare detailed quality reports, and present insights to stakeholders. • Identify gaps, deviations, and non-compliance with policies, procedures, and quality frameworks. • Recommend and monitor corrective and preventive actions to enhance efficiency and performance. • Track improvement initiatives and validate their effectiveness over time. • Collaborate with Operations, Training, and Leadership teams to improve overall performance. • Support the development and updating of quality manuals, procedures, and evaluation criteria. • Maintain accurate documentation, quality metrics, trend analyses, and KPIs. • Ensure compliance with internal guidelines, regulatory requirements, and client expectations. **Required Qualifications ** • 3–5 years of experience in Quality Assurance, Quality Control, Process Analysis, or QA leadership roles (mandatory). • Solid knowledge of quality methodologies (ISO standards, Six Sigma, QA frameworks, or similar). • Strong proficiency in Excel, Google Sheets, dashboards, and data analysis tools (mandatory). • Advanced English level (C1) with clear communication and minimal accent (mandatory). • Proven ability to interpret policies, procedures, and evaluation criteria accurately. • Excellent documentation and professional writing skills. • Strong organizational, analytical, and communication abilities. • Ability to manage multiple evaluations simultaneously in a fast-paced environment.   #SolvoGlobal #LI-PROMOTED #LI-Remote