We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

Requirements

Strong Expertise in:

SAP BusinessObjects 4.3 (Webi, Analysis for Office)

SAP Analytics Cloud (SAC)

Working Knowledge of:

ServiceNow (incident management)

SAP ChaRM (Change Request Management)

eHANA (SQL, XSA)

Responsibilities:

Manage the intake, analysis, and resolution of incidents within the assignment group.

Investigate issues related to BOBJ (Webi, AFO) and SAP Analytics Cloud (SAC), identifying root causes and implementing solutions.

Perform effective handoffs of incidents to other supporting teams when required.

Communicate directly with end users and stakeholders to clarify issues and requirements.

Engage in technical discussions with backend teams, working primarily with eHANA views (95%) and BEx Queries (5%).

Handle and prioritize incoming business requests for reporting and analytics.

Collaborate cross-functionally with other IT and business support teams.

Benefits

Monetary compensation
Year-end Bonus
IMSS, AFORE, INFONAVIT
Major Medical Expenses Insurance
Minor Medical Expenses Insurance
Life Insurance
Funeral Expenses Insurance
Preferential rates for car insurance
TDU Membership
Holidays and Vacations
Sick days
Bereavement days
Civil Marriage days
Maternity & Paternity leave
English and Spanish classes
Performance Management Framework
Certifications
TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
Taquitos Rewards
Amazon Gift Card on your Birthday
Work-from-home Bonus
Laptop Policy

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Newsletter