Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.

We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Job Description

The Key Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Main Responsibilities:

Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
Representing the entire range of the Company’s products
Distributing and presenting information to customers about upcoming game releases and opportunities
Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
Establishing and maintaining effective key account relationships
Act as an intermediary between internal departments and customers
Acting as an escalation point for customers for any issues, and drive resolution action
Providing root-cause analysis, driving continuous improvement and execution of solutions
Proactively assessing, clarifying, and validating customer needs on an ongoing basis
Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Experience & Qualifications Required:

Previous experience within online B2B industry, ideally in online gaming industry. Experience as Account Manager (3-5yrs)
Sound commercial awareness and knowledge of business development
Demonstrate a clear knowledge of how to generate results in a complex commercial environment
Experienced at effective client management.
Proven team management capabilities
Be analytical with the ability to think strategically
Have a genuine passion for sales, negotiation, decision-making, and problem-solving
Educational background in a related field would be preferred
Strong communication and written ability in English (portuguese language would be an asset)
Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. Power BI would be an asset.
Be presentable, willing to travel and work outside of normal office hours.
Any other ad hoc duties related to the role

As a valued Team Member, you will be offered the following:

Competitive salary
Exclusive career growth opportunities – multiple key roles in the studio are being filled internally only
An inclusive and diverse workplace, like-minded colleagues
Access to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings
"Grow with EVO" self-development training
You can work remotly in every country of Latin America

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