We are seeking a Senior Billing & Collections Analyst to join our Finance team. In this role, you will own end-to-end subscription billing, recurring invoicing, usage-based billing, and accounts receivable management for our SaaS business. You will ensure billing accuracy, deliver a best-in-class customer billing experience, and collaborate closely with Sales, Customer Success, Revenue Operations, and Finance.

Billing Operations & Invoice Management

Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies.
Manage monthly billing cycles for subscription and usage-based invoicing.
Submit invoices through customer AP portals and ensure timely and accurate invoice distribution.
Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling.
Respond to customer billing inquiries and resolve discrepancies or disputes efficiently.
Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication.

Accounts Receivable & Collections

Monitor AR aging and proactively manage collections activities.
Conduct weekly AR aging reviews and identify trends or risks.
Utilize automated dunning processes and conduct direct outreach when necessary.
Communicate with customers regarding overdue balances, remittances, and payment plans.
Support month-end close activities related to AR and bad debt considerations.
Analyze billing and collections data to identify discrepancies or opportunities for process improvement

Reconciliation, Accuracy & Compliance

Reconcile billing data between NetSuite, Salesforce, and internal systems.
Validate usage data, billing logic, and usage-based charges.
Maintain accurate customer, contract, and billing master data across systems.
Provide documentation and support for internal audits and financial reporting needs.

Systems, Tools & Workflow Optimization

Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets.
Support enhancements to quote-to-cash workflows and system integrations.
Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals.

Requirements

3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles (SaaS or recurring billing experience strongly preferred).
Strong understanding of subscription billing and usage-based billing processes within a SaaS environment.
Hands-on experience with billing systems, ideally NetSuite SuiteBilling or equivalent platforms.
Advanced proficiency in Excel/Google Sheets (pivot tables, lookups, complex formulas).
Excellent written and verbal communication skills with confidence engaging directly with customers.
High attention to detail with strong organizational and analytical skills.
Ability to work independently and manage competing priorities in a fast-paced environment.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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