NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.

Hostaway is a SaaS scale-up that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We’re hiring a Sales Operations Administrator who will own and optimize inbound lead and demo distribution so Account Executives (AEs) receive equitable, SLA-compliant opportunities. You will administer Salesforce and Chili Piper routing, remove bottlenecks, and keep daily sales operations running smoothly. You will also build trustworthy reporting that helps leaders allocate capacity and increase conversion.

What you’ll do

Own end-to-end inbound lead and meeting routing in Salesforce and Chili Piper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
Administer Chili Piper calendars, router logic, queues, no-show/rebook flows
Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

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