Assistente de NOC

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Assistente de NOC in Brazil.

This is an excellent opportunity for professionals passionate about technology and telecommunications to join a dynamic and collaborative Network Operations Center environment. In this role, you will contribute directly to the monitoring, support, and maintenance of critical network infrastructures, helping ensure operational stability and service continuity for clients. The position offers hands-on exposure to network operations, troubleshooting, and incident management within a fast-paced technical setting. You will work alongside experienced teams while developing your technical skills and gaining valuable experience in telecom and network support operations. The environment values teamwork, continuous learning, and proactive problem-solving, making it ideal for candidates seeking professional growth in the technology sector. This remote opportunity also promotes flexibility and employee well-being through a supportive and inclusive culture.

Accountabilities:

• Prepare and coordinate activities related to network implementation, operation, and maintenance processes.
• Provide first-level (N1) technical support to clients, ensuring timely and efficient assistance.
• Collect and analyze information to support fault identification and initial troubleshooting activities.
• Monitor operational network environments, identify incidents or failures, and open support tickets when necessary.
• Assist in maintaining service quality and operational continuity through proactive monitoring and communication.
• Collaborate with technical teams to escalate and resolve network-related issues efficiently.
• Follow operational procedures and service standards while contributing to continuous improvement initiatives.
• Support daily NOC operations in a structured, fast-paced, and customer-oriented environment.

Requirements:

• Technical education completed or currently in progress in Telecommunications, Electronics, Networking, or related technical fields.
• Basic English and/or Spanish skills, with conversational abilities considered a plus.
• Availability to work in a shift-based schedule model.
• Interest in telecommunications, network monitoring, and technical support operations.
• Strong problem-solving mindset and ability to work effectively under pressure.
• Good communication and teamwork skills in collaborative environments.
• Proactive attitude, organizational skills, and willingness to learn new technologies and processes.
• Familiarity with networking concepts or monitoring tools is considered an advantage.

Benefits:

• Meal and food allowance provided through Alelo card.
• Medical and dental insurance coverage for employees and dependents.
• Gympass membership to support physical well-being and healthy habits.
• Birthday day off benefit.
• Workplace wellness initiatives such as workplace stretching/gymnastics programs.
• Payroll loan partnership options through Creditas.
• Pharmacy partnership and discounts.
• Childcare assistance support.
• Additional assistance for parents of children with disabilities.
• Remote work model with flexibility and work-life balance support.
• Inclusive work environment welcoming professionals with disabilities (PwD).

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1