Client Engagement Ops Analyst - Regulatory Risk Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Engagement Ops Analyst - Regulatory Risk Management in Brazil.

This role sits at the intersection of client operations, regulatory compliance, and risk management within a fast-paced, global environment. You will be responsible for handling sensitive and legally complex client cases, ensuring accurate processing of regulatory requests and maintaining strict compliance with legal frameworks. The position requires precision, strong organizational skills, and the ability to manage multiple case types with high accountability. You will work closely with cross-functional teams to ensure timely and compliant resolution of client and regulatory inquiries. The environment is highly collaborative yet autonomous, where ownership and attention to detail are critical. This is a unique opportunity to contribute directly to protecting both clients and the business in a mission-driven organization operating at global scale.

Accountabilities

In this role, you will manage and process a variety of regulatory, legal, and compliance-related client cases, ensuring accuracy, timeliness, and adherence to internal procedures. You will:

• Review and process incoming regulatory and compliance cases through internal systems, ensuring correct handling and timely resolution.
• Manage bankruptcy and collections cases, including account updates, deadline tracking, and coordination with external stakeholders when required.
• Handle Data Subject Access Requests (DSARs) and privacy-related inquiries in line with GDPR, CCPA, and internal policies.
• Retrieve and deliver client account data for legal or compliance requests, ensuring accuracy and proper documentation.
• Support deceased account workflows, coordinating resolution steps with legal representatives or next of kin.
• Respond to legal and regulatory correspondence using approved templates and escalation paths when necessary.
• Maintain accurate and up-to-date records in case management systems such as Zendesk, Jira, and internal tools.
• Manage case queues effectively, ensuring SLAs are met and potential risks or delays are proactively escalated.
• Collaborate with a global team to ensure consistent execution of processes and knowledge sharing.

Requirements

The ideal candidate brings experience in operations, compliance support, or case management within structured and regulated environments. You should be comfortable working independently within defined processes while maintaining high levels of accuracy and accountability. Key requirements include:

• Experience in operations, administrative support, compliance, or case management roles.
• Familiarity with regulated environments such as financial services, fintech, legal, or similar industries (preferred).
• Strong attention to detail and commitment to accuracy in handling sensitive information.
• Ability to manage multiple cases, priorities, and deadlines effectively.
• Clear and professional written communication skills, especially for regulatory or legal contexts.
• Comfort using case management and ticketing systems such as Zendesk, Jira, or similar tools.
• Ability to follow established procedures while exercising good judgment when needed.
• High level of integrity and discretion when handling confidential and sensitive data.
• Strong organizational skills and a proactive approach to workload management.

Nice to have:

• Familiarity with DSAR processes, GDPR/CCPA, bankruptcy, or collections workflows.
• Exposure to fintech, crypto, or highly regulated digital environments.
• Experience with automation tools or AI-assisted workflows.

Benefits

• Fully remote global work environment
• Opportunity to work in a mission-driven, international organization
• Exposure to complex regulatory and legal operations at scale
• Collaborative and multicultural team culture
• Career growth in compliance, operations, and regulatory risk domains
• Flexible work structure depending on team and location
• Learning opportunities in fintech, crypto, and regulatory frameworks
• Inclusive environment focused on merit, skills, and professional development

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1