Closing Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Closing Support Specialist in Brazil.

This role is focused on supporting mortgage closing and loss mitigation processes in a fast-paced, client-oriented environment. The specialist plays a key part in ensuring accuracy, compliance, and timely resolution of foreclosure and loan servicing cases. You will collaborate closely with internal teams, homeowners, investors, insurers, and external partners to drive successful outcomes. The position requires strong attention to detail, analytical thinking, and the ability to manage multiple priorities simultaneously. You will also contribute to quality control, reporting, and training activities that support operational excellence. This is a highly dynamic role where adaptability, communication skills, and mortgage servicing expertise are essential to success.

Accountabilities:

• Participate in team meetings and contribute to operational alignment and performance discussions.
• Conduct monthly quality control audits to ensure accuracy and compliance across staff work.
• Monitor the loan servicing pipeline, identify gaps, and ensure timely resolution of foreclosure-related cases.
• Review foreclosure sale date reports and ensure all impacted files are properly addressed.
• Prepare and distribute daily operational reports for management visibility and decision-making.
• Manage professional written and verbal communication with homeowners, clients, investors, insurers, attorneys, and other stakeholders.
• Support onboarding and training of new hires, including file auditing during training periods.
• Apply investor guidelines to underwriting and workout structuring while adapting to evolving priorities.
• Perform additional duties as required to support business needs and operational efficiency.

Requirements:

• High school diploma or equivalent required.
• Minimum 3 years of experience in collections, loss mitigation, mortgage servicing, or related real estate/financial services roles.
• Strong knowledge of mortgage workout solutions and agency guidelines (FHA, VA, FNMA, FHLMC).
• Proficiency in MS Office (Word, Excel, Outlook) and ability to manage reporting tools effectively.
• Experience with mortgage servicing platforms such as LPS/MSP.
• Strong ability to work independently in a high-volume, fast-paced environment while maintaining accuracy.
• Excellent multitasking, organizational, and problem-solving skills.
• Strong communication skills with the ability to structure solutions that balance homeowner, investor, and insurer interests.

Benefits:

• Comprehensive health coverage options including medical, dental, vision, life, and disability insurance.
• Paid time off including holidays, vacation, and sick leave.
• Retirement savings plan with employer matching and employee stock purchase opportunities.
• Wellness support programs, including mental health resources and subscriptions promoting well-being.
• Employee recognition programs celebrating achievements and milestones.
• Lifestyle and learning perks such as gym discounts, pet insurance, tuition reimbursement, and employee purchase programs.
• Remote-friendly work environment with flexibility and virtual collaboration tools.
• Competitive compensation ranging from $20.43 to $34.28 per hour, depending on experience and qualifications.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1