Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Brazil.

This role plays a key part in ensuring customers achieve maximum value from advanced software solutions that bridge the physical and digital worlds. You will act as a strategic partner to enterprise and commercial clients, supporting them throughout their journey from onboarding to long-term adoption and expansion. The position involves close collaboration with executive, technical, and program stakeholders to drive successful outcomes and strengthen long-term relationships. You will also serve as the customer’s voice internally, influencing product improvements and identifying opportunities for growth. The environment is highly collaborative, global, and impact-driven, requiring strong communication and stakeholder management skills. This is a unique opportunity to contribute directly to customer success while shaping how innovative technology is adopted at scale.

Accountabilities:

• Ensure customers receive a high-quality experience and achieve measurable value from deployed solutions
• Build and maintain strong relationships with enterprise and commercial clients, acting as a trusted advisor
• Develop and manage customer success frameworks that support engagement, adoption, renewal, and expansion goals
• Collaborate closely with internal teams and customer stakeholders across executive, program, and technical levels
• Drive adoption programs for strategic accounts, ensuring effective use and realization of solution value
• Identify risks, opportunities, and growth potential within assigned accounts and proactively act on them
• Represent the voice of the customer internally, sharing insights to improve products, services, and overall experience
• Support account management activities and contribute to overall customer success strategy execution

Requirements:

• 4+ years of experience in Customer Success, Program Management, Project Management, or related roles
• Bachelor’s degree or equivalent professional experience
• Fluency in English (spoken and written)
• Strong ability to build trusted relationships with senior and executive stakeholders
• Experience working with large enterprise accounts, ideally with significant revenue scale
• Familiarity with complex software environments such as CAD, PLM, SLM, or ALM solutions is highly desirable
• Strong communication skills with the ability to tailor messages to technical and executive audiences
• Ability to translate technical concepts into business value and strategic outcomes
• Strong organizational skills with the ability to manage multiple priorities in a matrix environment
• Comfortable working in ambiguous, fast-paced environments with a high level of ownership
• Willingness to travel as needed (approximately 10%)

Benefits:

• Fully remote work model with flexibility across Brazil
• Opportunity to work with global enterprise customers and cutting-edge technologies
• Career development in a high-growth, innovation-driven environment
• Exposure to strategic customer relationships and executive-level interactions
• Collaborative international team culture
• Opportunity to influence product direction through customer insights
• Travel opportunities for key client engagements
• Inclusive and people-focused work environment

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1