Customer Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in Brazil.

In this role, you will be part of a fast-growing, customer-centric support team dedicated to delivering an exceptional experience across a large-scale digital marketplace serving millions of users. You will act as a key point of contact for customers, helping them navigate transactions, resolve issues, and feel confident in their interactions with the platform. The environment is dynamic and collaborative, with a strong focus on teamwork, continuous improvement, and shared learning. You will handle customer inquiries across multiple channels while contributing to the overall quality and efficiency of the support experience. This position is ideal for someone who thrives in fast-paced settings, values clear communication, and enjoys helping users resolve problems quickly and effectively.

Accountabilities

• Provide high-quality customer support through email, live chat, and social media channels, ensuring timely and effective responses.
• Assist users throughout the full transaction journey to guarantee a smooth, secure, and positive marketplace experience.
• Resolve customer issues efficiently while maintaining high levels of satisfaction and supporting user retention.
• Monitor and contribute to team performance metrics, ensuring service quality standards are consistently met or exceeded.
• Collaborate with team members to identify recurring issues, propose improvements, and enhance overall support processes.
• Maintain clear, professional communication with customers and internal teams to ensure alignment and effective problem-solving.

Requirements

• Minimum 1 year of experience in customer support roles (email, chat, phone, social media, or similar channels).
• Strong written and verbal English communication skills (required for all roles).
• Spanish fluency in addition to English for LATAM-focused support roles.
• Strong sense of urgency with the ability to manage multiple requests and prioritize effectively.
• Comfortable working in shift-based schedules, including evenings, nights, and weekends depending on business needs.
• Team-oriented mindset with strong problem-solving skills and attention to customer satisfaction.
• Ability to work in a fast-paced, high-growth environment with evolving priorities.

Benefits

• Employee stock options program with long-term growth potential.
• Performance-based bonuses and referral incentives.
• Flexible work arrangements, including remote and hybrid options depending on preference.
• Paid volunteering opportunities and additional paid leave options.
• Personal learning and development budget to support continuous growth.
• Strong career progression opportunities supported by structured feedback and promotion processes.
• Opportunity to work in a fast-scaling, global environment within the gaming and digital marketplace industry.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1