Desarrollador ServiceNow Sr

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Desarrollador ServiceNow Sr in Brazil.

This role sits at the center of advanced IT operations automation and enterprise service management transformation. You will be responsible for designing and implementing complex ServiceNow solutions that integrate multiple monitoring and infrastructure tools into a unified, intelligent workflow. Working in a highly technical and collaborative environment, you will help evolve IT operations from reactive incident handling to predictive, automated, and value-driven service delivery. The position requires strong expertise in ServiceNow architecture, integrations, and ITOM/ITSM ecosystems, with a focus on building scalable and resilient solutions. You will play a key role in connecting observability platforms to ServiceNow, ensuring seamless event-to-resolution flows. It is an opportunity to shape intelligent automation frameworks that directly improve system stability and operational efficiency.

Accountabilities:

• Design and build ServiceNow integrations using REST APIs, webhooks, and IntegrationHub spokes to normalize and process external monitoring data
• Configure event management rules to transform alerts into incidents, ensuring proper CI and service enrichment based on CMDB and CSDM standards
• Develop automated workflows and orchestration playbooks using Flow Designer to streamline operational response processes
• Implement SLAs, assignment rules, and prioritization logic based on impact and urgency matrices
• Create and execute unit and integration tests for ServiceNow solutions, ensuring stability and performance optimization
• Build dashboards and operational views to monitor incidents, service health, and major incident management metrics in real time
• Configure advanced capabilities such as Now Assist, AIOps, Predictive Intelligence, and automated escalation rules
• Maintain technical documentation, including runbooks, troubleshooting guides, and operational procedures for on-call support

Requirements:

• Bachelor’s degree in Systems Engineering, Software Engineering, Computer Science, or related technical fields
• 3–5 years of experience as a ServiceNow Developer with strong focus on ITOM and ITSM modules
• Mandatory ServiceNow CSA certification
• Strong knowledge of Event Management, Incident, Problem, Change, Knowledge, and ITAM modules
• Solid understanding of CMDB architecture and CSDM framework (alert → CI → service mapping)
• Advanced skills in JavaScript, JSON, ServiceNow Studio, and Transform Maps
• Experience with integrations using REST APIs, Webhooks, IntegrationHub, and tools like Postman
• Familiarity with monitoring platforms such as Dynatrace, Grafana, and Zabbix
• Experience with Flow Designer, AIOps, Now Assist, Predictive Intelligence, and automation frameworks
• Strong understanding of ITIL v4, COBIT, IT4IT, and change/control best practices
• Strong analytical mindset with ability to troubleshoot complex integration and performance issues
• Excellent communication skills and ability to work in collaborative, fast-paced environments

Benefits:

• Permanent contract offering long-term career stability
• Fully remote work model within LATAM
• Competitive compensation aligned with experience and market standards
• Health and wellness programs focused on physical and mental well-being
• Continuous learning culture with mentorship, coaching, and internal programs
• Career growth opportunities in enterprise architecture and ServiceNow specialization
• Collaborative and innovative work environment with strong technical communities
• Additional programs focused on engagement, recognition, and professional development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1