Desenvolvedor ServiceNow (OTSM) sênior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Desenvolvedor ServiceNow (OTSM) sênior based in Brazil.

This role is focused on the development, administration, and continuous evolution of the ServiceNow platform within a complex enterprise environment. You will play a key role in designing and optimizing ITSM processes, automation workflows, and integrations that improve operational efficiency and service governance. The position involves working closely with cross-functional teams to deliver scalable solutions aligned with ITIL best practices. You will be responsible for enhancing platform capabilities through scripting, configuration, and API-based integrations across corporate systems. It is a highly technical and impactful role, ideal for a professional who enjoys solving problems, automating processes, and working in large-scale environments. The environment is collaborative, innovation-driven, and focused on continuous improvement and digital transformation.

Accountabilities:

• Administer, configure, and support the ServiceNow platform, ensuring stability, scalability, and continuous improvement.
• Develop and maintain workflows, service catalogs, and ITSM modules including Incident, Problem, Change, and Request Management.
• Manage CMDB, SLAs, access controls (ACLs), and service queues to ensure governance and operational efficiency.
• Design and implement automation solutions using JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer.
• Develop and support integrations with enterprise systems using REST and SOAP APIs, including tools such as Azure AD, LDAP/AD, SAP, and Jira.
• Collaborate with infrastructure, operations, and business teams to deliver end-to-end ServiceNow solutions.
• Ensure best practices in ITIL-based processes and contribute to platform optimization and automation initiatives.

Requirements:

• Higher education degree completed in Computer Science, Information Systems, Engineering, or related fields.
• Strong experience in ServiceNow development and administration in enterprise environments.
• Advanced knowledge of JavaScript and ServiceNow scripting frameworks.
• Solid experience with ITSM processes and ITIL best practices.
• Experience managing incidents, problems, changes, requests, and asset workflows.
• Hands-on experience with integrations using REST APIs, SOAP, and enterprise systems (Azure AD, SAP, Jira, LDAP/AD).
• Familiarity with cloud and infrastructure environments.
• Strong analytical mindset with focus on automation, process improvement, and scalability.
• Ability to work in complex, multidisciplinary corporate environments.
• Strong communication and collaboration skills.

Benefits:

• Meal or food allowance (flexible options depending on policy).
• Health and dental insurance coverage.
• Access to corporate discount programs and wellness benefits.
• Learning platform with free and certified online courses.
• Discounts on universities, language schools, and partner institutions.
• Mentoring programs and professional development support.
• Travel and lifestyle benefit clubs.
• Pet care partnership benefits.
• Structured career development in a global technology environment.
• Exposure to large-scale digital transformation and ServiceNow enterprise implementations.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1