Director of Client Operations

 

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Client Operations in Brazil.

This is a strategic leadership opportunity for an experienced operations professional passionate about delivering exceptional client experiences at scale. In this role, you will lead regional client operations, driving operational excellence, client satisfaction, and cross-functional alignment in a fast-paced global environment. You will act as a key bridge between clients, Customer Success, and Product teams, ensuring that operational insights translate into impactful improvements and business outcomes. The position offers significant visibility across international stakeholders and the opportunity to shape processes, optimize customer journeys, and influence product evolution. Ideal candidates combine strong operational leadership, analytical thinking, and relationship management skills with the ability to thrive in dynamic, high-growth environments. This role is perfect for someone motivated by building high-performing teams while contributing to meaningful wellbeing-focused solutions on a global scale.

Accountabilities:

• Lead and oversee client operations in Brazil, ensuring high standards of operational performance, support quality, and client satisfaction.
• Proactively identify, mitigate, and resolve complex operational issues while anticipating risks for strategic accounts.
• Serve as the primary liaison between internal teams and clients, aligning priorities and ensuring smooth collaboration across functions.
• Transform operational incidents and customer feedback into opportunities for continuous process and product improvement.
• Promote a data-driven operational culture by monitoring KPIs, identifying root causes, and implementing structured solutions.
• Build and maintain strong relationships with strategic clients and executive stakeholders, fostering trust and long-term engagement.
• Lead, mentor, and develop operational teams, encouraging collaboration, accountability, and continuous growth.
• Contribute to the evolution of operational processes, scalability initiatives, and client experience strategies.
• Balance client-specific requests with broader business objectives and strategic priorities.

Requirements:

• Proven experience in client operations, customer support, customer quality, or related operational leadership roles within B2B or technology-driven environments.
• Strong background in stakeholder management, with the ability to influence executives, cross-functional teams, and strategic clients.
• Experience managing teams and overseeing operational performance in complex, fast-paced environments.
• Advanced English proficiency required for daily interaction with global stakeholders.
• Strong analytical and problem-solving skills, including the ability to identify patterns, analyze root causes, and propose scalable solutions.
• Excellent communication, organizational, and negotiation skills.
• Ability to manage multiple priorities while maintaining a strong focus on operational excellence and business impact.
• Experience working in global operations environments is considered a strong advantage.
• Availability to work from the office upon request for candidates based in São Paulo.
• Prior experience in B2B client operations and cross-functional collaboration is mandatory.

Benefits:

• Flexible work model with remote and hybrid options depending on business needs.
• Home office reimbursement to support remote work setup.
• Comprehensive health, dental, and life insurance coverage.
• Access to wellness, fitness, mindfulness, nutrition, and mental health programs for employees and family members.
• Emotional wellbeing support, including therapy sessions and on-demand resources.
• Flexible working hours designed to support work-life balance.
• Paid vacation policy with additional personal days and birthday leave.
• Fully paid parental leave with extended support for new parents.
• Access to career development platforms, learning programs, and internal mobility opportunities.
• Inclusive, collaborative, and wellbeing-focused company culture with global exposure.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1