Especialista em Sistemas Externos (SaaS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista em Sistemas Externos (SaaS) based in Brazil.

We are seeking an experienced SaaS Systems Specialist to support the operation, maintenance, and continuous improvement of external cloud-based solutions.
This role focuses on ensuring system availability, resolving incidents, and delivering enhancements that improve business efficiency.
You will work closely with users and technical teams to support SaaS platforms, integrations, and operational processes.
The position requires strong experience in SaaS environments, service management, and application support methodologies.
You will contribute to the stability and evolution of critical business systems while ensuring service quality and user satisfaction.
This is an opportunity to work on technology-driven initiatives within a collaborative and fast-paced environment.

Accountabilities:

As an External Systems Specialist, you will be responsible for supporting SaaS platforms, managing operational activities, and ensuring reliable service delivery. Your main responsibilities will include:

• Provide functional and operational support for SaaS-based systems and external applications.
• Manage and resolve service requests, incidents, and improvement demands according to established service levels.
• Administer and support solutions such as ServiceNow and related service management platforms.
• Assist with system integrations, troubleshooting, and user support activities.
• Participate in enhancement initiatives and technology projects related to SaaS solutions.
• Monitor system performance and help identify opportunities for process optimization.
• Collaborate with business users and technical teams to ensure continuity of operations.
• Contribute to AMS (Application Management Services) activities, documentation, and continuous improvement efforts.

Requirements:

The ideal candidate will have experience supporting SaaS solutions and managing enterprise application environments. Required qualifications include:

• Proven experience working with SaaS solutions and cloud-based business applications.
• Hands-on experience with ServiceNow administration and support.
• Previous experience in AMS, application support, and operational sustainability activities.
• Experience handling incidents, service requests, improvements, and technology projects.
• Strong troubleshooting and analytical skills to identify and resolve system issues.
• Ability to collaborate with users, technical teams, and business stakeholders.
• Good communication skills and ability to work independently in a remote environment.
• Experience in industries such as Energy, Utilities, or Infrastructure is considered a plus.

Benefits:

• Remote work opportunity based in Brazil.
• 2-month contract with the possibility of renewal.
• Opportunity to work with enterprise SaaS platforms and technology solutions.
• Exposure to application management, integrations, and digital transformation initiatives.
• Professional development through challenging technology support projects.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1