Especialista Suporte Atendimento III

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista Suporte Atendimento III based in Brazil.

This role is focused on supporting operational decision-making through reliable data, reporting, and business intelligence.
You will manage daily data routines, monitor KPIs, and identify deviations that may require corrective action or leadership attention.
The position combines analytical thinking with hands-on work in reporting, dashboards, automation, and database management.
You will help improve the efficiency and accuracy of data processes while ensuring that deliverables meet defined requirements and quality standards.
Close collaboration with operational and business teams will be essential to understand priorities, negotiate requirements, and deliver useful insights.
The ideal professional is detail-oriented, organized, adaptable, and comfortable translating operational needs into effective reports and tools.
This is a fully remote opportunity for someone who wants to make a tangible impact through data, process improvement, and operational support.

Accountabilities

• Perform daily updates of databases and information sources that feed the area's MIS dashboards and reporting tools.
• Automate data processes to improve the efficiency, reliability, and speed of database loads and recurring activities.
• Manage MIS deliverables, ensuring that reports, dashboards, and requested outputs are delivered accurately and on time.
• Monitor KPIs and investigate deviations in reported results, highlighting relevant issues and supporting corrective actions.
• Provide models, data, and analytical information to support MIS activities and operational decision-making.
• Work with stakeholders to negotiate scope, priorities, and requirements for new reports, dashboards, and MIS tools.
• Ensure the quality of deliverables and their adherence to agreed business and technical requirements.
• Support leadership and operations with accurate reports, indicators, and analysis that enable informed decisions.
• Continuously identify opportunities to improve reporting processes, automation, and data workflows.

Requirements

• Completed higher education, preferably in a quantitative field, Business Administration, or a related discipline.
• Experience with data modeling, reporting, KPIs, dashboards, and process automation.
• Advanced knowledge of SQL Server, Oracle, ETL processes, Visual Studio Integration Services, SaaS, and Power BI.
• Advanced proficiency in Microsoft Excel, including VBA and macros, as well as PowerPoint.
• Strong command of the Microsoft Office suite and intermediate knowledge of Access.
• Experience creating and maintaining reports, dashboards, and performance indicators.
• Previous experience in MIS/BI environments is desirable.
• Experience and practical understanding of operational environments.
• Knowledge of Kanban and familiarity with agile ways of working.
• Strong analytical capabilities, critical thinking, and a constructive approach to problem-solving.
• Excellent attention to detail, organization, and commitment to quality and results.
• Strong verbal and written communication skills, with the ability to collaborate effectively with different stakeholders.
• Adaptability and comfort working with changing priorities and business requirements.
• Ability to work well with others while taking ownership of assigned deliverables.
• Minimum age requirement of 18 years.

Benefits

• Fully remote home-office work model.
• Full-time employment.
• Salary of R$3,319 per month.
• Working schedule from 09:00 to 18:00, Monday to Friday, with weekends off.
• 200 hours per month / 5x2 work schedule.
• Transportation allowance.
• Meal and/or food allowance.
• Childcare assistance / support for children with special needs.
• Dental assistance.
• Health and wellness program.
• Discounts on gyms and sports activities.
• Discounts through educational partnerships and courses.
• Life insurance.
• Funeral assistance.
• Employee discounts on selected products.
• Career development and progression opportunities.
• Inclusive workplace and opportunities open to people with disabilities and rehabilitated social-security beneficiaries.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1