Field Service Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Service Engineer in Brazil.

This role is at the intersection of advanced medical technology and real-world healthcare impact, where engineering expertise directly contributes to improving cancer diagnostics and patient outcomes. You will operate in a dynamic field environment, providing on-site technical support for complex medical and scientific instruments used in critical laboratory and clinical settings. The position involves frequent travel across assigned territories, ensuring high system uptime and customer satisfaction. You will work closely with customers, sales teams, and internal service specialists to install, maintain, and optimize sophisticated diagnostic equipment. This is a hands-on, high-impact role requiring strong technical problem-solving skills and customer-facing communication abilities. You will be part of a global, mission-driven organization focused on innovation in life sciences and continuous improvement. Every intervention you perform contributes to more accurate diagnoses and better patient care.

Accountabilities:

• Install, maintain, repair, and upgrade mechanical, electromechanical, electronic, and refrigeration-based medical and scientific instruments in the field.
• Provide technical support, troubleshooting, and root-cause analysis, including escalation of complex issues when needed.
• Manage spare parts inventory and ensure timely request and usage of components to support service operations.
• Collaborate with sales and service teams to support system configurations, upgrades, and service contracts.
• Communicate effectively with customers, address technical concerns, and ensure high levels of satisfaction and Customer NPS.
• Complete accurate service documentation and reports in compliance with company standards and procedures.
• Contribute to continuous improvement initiatives, cost control, and operational efficiency in field service delivery.

Requirements:

• Technical degree or bachelor’s degree in Electrical, Electronic, Mechatronic Engineering, Biomedical Engineering, or related fields.
• Hands-on experience servicing, diagnosing, and repairing medical devices or scientific instruments (mechanical, electronic, or electromechanical).
• Strong technical English (reading and writing) and advanced Portuguese proficiency.
• Willingness and ability to travel extensively (80%+), including frequent overnight and international travel.
• Valid driver’s license with an acceptable driving record.
• Strong problem-solving skills, autonomy, and ability to work in high-pressure field environments.
• Customer-oriented mindset with excellent communication and interpersonal skills.
• Nice to have: intermediate Spanish, prior field service experience in healthcare, valid passport or U.S. visa.

Benefits:

• Competitive compensation package aligned with experience and market standards.
• Extensive field exposure with international travel opportunities.
• Professional development within a global leader in life sciences and diagnostics.
• Continuous training and mentoring to develop advanced technical expertise.
• Opportunity to work with cutting-edge medical and scientific technologies.
• Dynamic, mission-driven environment focused on innovation and continuous improvement.
• Strong emphasis on work impact, contributing directly to healthcare outcomes and patient care.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1