Front Desk Intake Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Front Desk Intake Specialist based in Brazil.

This is a fully remote opportunity for a client-focused professional who will serve as the first point of contact for prospective clients.
You will manage inbound inquiries, understand client needs, and assess the quality of potential leads.
The role combines communication, customer service, scheduling, and administrative responsibilities.
You will guide prospective clients through the intake process while clearly explaining expectations and next steps.
Your attention to detail and ability to follow established workflows will help create a smooth and professional experience.
This position is ideal for someone empathetic, organized, confident on the phone, and comfortable working in a structured environment.
You will have a direct impact on client satisfaction and the efficiency of the overall intake process.

Accountabilities:

• Handle inbound calls from prospective clients and provide a professional, welcoming, and positive first experience.
• Listen attentively to inquiries, gather relevant information, and screen prospective clients to assess lead quality.
• Clearly communicate the intake process, expectations, requirements, and next steps to prospective clients.
• Schedule consultations and appointments accurately while maintaining organized records.
• Collect and process payments associated with initial consultations.
• Follow established procedures and workflows consistently while maintaining accuracy and professionalism.
• Provide reliable customer service and ensure prospective clients receive clear and helpful guidance throughout the intake process.

Requirements

• Previous experience in customer service, client intake, front desk, call center, administrative support, or a related environment is beneficial.
• Strong verbal communication skills with the ability to communicate clearly, professionally, and empathetically.
• Excellent active listening skills and the ability to understand client needs effectively.
• Ability to manage inbound calls while maintaining professionalism, accuracy, and composure.
• Strong customer-service orientation and a genuine interest in helping people.
• High attention to detail and the ability to accurately manage information and appointments.
• Comfortable following established procedures, workflows, and guidelines.
• Reliable, organized, and able to work effectively in a structured, client-focused environment.
• English proficiency is required.
• Availability to work Monday to Friday, 9:00 AM–6:00 PM EST/EDT.

Benefits

• Monthly compensation range of $1,142–$1,220 USD.
• 100% remote/home-based work.
• Paid Time Off.
• Bonuses.
• Full-time, long-term career opportunities.
• Parental Leave.
• Professional development and training.
• Dedicated team support.
• Opportunity to work in a structured, client-focused environment with established processes and training.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1