Head of Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Account Management based in Mexico.

This is a senior leadership role responsible for building and scaling a high-performing Account Management organization while directly shaping the commercial success of key client partnerships. You will combine strategic leadership with hands-on ownership of top-tier merchant relationships, ensuring both revenue growth and long-term client success. The role requires a strong balance of people management, commercial acumen, and analytical thinking to drive a proactive, metric-driven culture across the team. You will define how Account Management operates, from structure and processes to performance frameworks and growth strategy. Working closely with Product, Sales, Finance, and Operations, you will act as a key bridge between clients and internal teams. This is a high-impact position where your leadership directly influences revenue expansion and customer retention at scale.

Accountabilities:

• Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans.
• Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics.
• Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards.
• Personally manage and grow relationships with top-tier merchants, acting as a strategic advisor and driving long-term commercial value.
• Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning.
• Drive revenue expansion through upselling, cross-selling, and increasing transaction volumes across the existing client portfolio.
• Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks.
• Collaborate cross-functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement.
• Provide market insights and client feedback to influence product development and commercial strategy.

Requirements:

• 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments.
• 2+ years of leadership or team management experience, with proven ability to scale and develop high-performing teams.
• Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics.
• Proven experience managing high-value client portfolios and driving measurable revenue growth.
• Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps.
• Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation.
• Outstanding leadership and coaching abilities, with a track record of developing talent and driving accountability.
• Strong communication and interpersonal skills, with high emotional intelligence and stakeholder management capabilities.
• Fluent Russian and English (B2+/C1) required for daily international communication.

Benefits:

• Competitive senior-level compensation package with performance-based incentives
• Remote-friendly or hybrid work flexibility depending on location
• High-impact leadership role with direct influence on company revenue and growth strategy
• Opportunity to build and scale a global Account Management function
• Cross-functional exposure to Product, Sales, and executive leadership teams
• Fast-paced, high-growth environment with strong ownership and autonomy
• Career progression opportunities within a scaling international organization
• Dynamic and collaborative culture focused on performance and continuous improvement

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1