Implementation Manager Contractor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager Contractor in Mexico.

This role is centered on driving successful customer onboarding and product implementations for a highly configurable SaaS platform operating in the financial crime and compliance space. You will act as a key link between new customers and internal delivery teams, ensuring smooth translation of business and technical requirements into fully functional solutions. The position combines project coordination, hands-on system configuration, and stakeholder management in a fast-paced, remote-first environment. You will manage multiple implementations simultaneously, balancing timelines, scope, and customer expectations. A strong focus is placed on problem-solving, clarity, and delivering high-quality outcomes for enterprise clients. This is a contract opportunity with approximately 20 hours per week, offering flexibility and autonomy in execution.

Accountabilities:

• Lead end-to-end implementation projects for new customers, ensuring timely and successful onboarding aligned with business goals and technical requirements.
• Translate complex customer needs into clear configuration plans, workflows, and system setups within platform capabilities.
• Coordinate across customer success, technical, and product stakeholders to manage delivery timelines, dependencies, and internal tasks.
• Track project progress, report KPIs, and proactively manage risks, scope changes, and potential blockers.
• Configure and optimize the SaaS platform for each customer use case, ensuring accuracy and usability.
• Manage multiple concurrent implementations while maintaining quality, organization, and responsiveness.

Requirements:

• Proven experience in implementing or configuring B2B SaaS or technical enterprise software based on customer-specific requirements.
• Strong ability to manage ambiguous projects and convert complex requirements into structured execution plans.
• Experience working cross-functionally with technical teams such as solutions engineers, delivery, or customer success teams.
• Excellent organizational and project management skills with the ability to prioritize effectively in a fast-moving environment.
• Strong communication skills with the ability to simplify technical concepts for diverse stakeholders.
• Proactive, detail-oriented, and comfortable working independently in a remote, distributed team setup.

Benefits:

• Competitive hourly compensation for a contract-based role.
• Fully remote work with flexible working hours.
• Opportunity to work in a high-impact role shaping customer onboarding experiences.
• Exposure to complex, enterprise-level SaaS implementations in a fast-growing environment.
• Inclusive, respectful, and collaborative remote-first work culture.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1