Junior Customer Success Analyst (Activation Focus)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Junior Customer Success Analyst (Activation Focus) in Brazil.

This role is focused on driving early-stage customer activation and ensuring new users successfully adopt and engage with a digital application.
You will play a key part in transforming new registrations into active, recurring customers through proactive outreach and continuous engagement.
The position requires a hands-on, results-oriented mindset with a strong focus on customer experience and conversion performance.
You will guide users through onboarding, helping them understand and navigate the platform to maximize adoption.
A key part of your work will involve identifying friction points in the user journey and contributing ideas to improve activation rates.
You will collaborate closely with commercial, operations, and technology teams to enhance the overall customer experience.
This is a remote-first, high-impact role ideal for professionals who enjoy customer interaction and performance-driven environments.

Accountabilities

• Lead the onboarding process for new customers, ensuring they understand and successfully use the application.
• Drive the conversion of newly registered users into active, recurring buyers through proactive engagement.
• Monitor key performance indicators related to activation, conversion, and customer retention.
• Identify barriers in user experience and propose actionable improvements to increase engagement and usability.
• Conduct active outreach to customers via phone, WhatsApp, and other digital communication channels.
• Develop and support action plans aimed at improving customer engagement and purchase frequency.
• Collaborate with sales, operations, and technology teams to continuously improve the customer journey.
• Contribute to the optimization of activation processes and customer success strategies.

Requirements

• 1–2 years of experience in Customer Success, Customer Support, Inside Sales, or similar client-facing roles.
• Familiarity with CRM tools and communication platforms such as WhatsApp Business.
• Strong communication skills with the ability to engage and persuade customers effectively.
• Resilience in handling objections and rejection in a customer-facing environment.
• Proactive, results-driven mindset with a strong focus on user experience and customer outcomes.
• Ability to work independently in a fast-paced, remote environment.
• Strong organizational skills and attention to detail when managing multiple customer interactions.

Benefits

• Monthly salary of BRL 4,000
• 100% remote work within Brazil
• Full-time position (8 hours per day)
• Initial 3-month contract with possibility of extension
• Opportunity to gain experience in customer activation and growth-focused roles
• Exposure to cross-functional collaboration with commercial and product teams
• Hands-on experience in user engagement and digital customer journey optimization

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1