Key Account Manager - Gerente de Estratégia Digital

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Key Account Manager - Gerente de Estratégia Digital in Brazil.

This is a strategic opportunity for an experienced professional to lead enterprise client relationships and drive digital growth initiatives within the e-commerce and retail ecosystem. In this role, you will manage high-value accounts, build executive-level partnerships, and support the evolution of customer success strategies focused on retention, expansion, and business impact. You will work in a highly collaborative and data-driven environment, translating digital performance insights into actionable recommendations for clients. The position also involves leadership responsibilities, supporting the development of Customer Success Managers while contributing to operational scalability and process improvements. This role is ideal for someone with strong analytical thinking, consultative skills, and expertise in e-commerce, trade marketing, and digital strategy. You will have the opportunity to influence major business decisions while working with innovative technologies and market-leading organizations.

Accountabilities:

• Manage a strategic portfolio of enterprise clients, ensuring account retention, expansion, and long-term partnership growth.
• Build and maintain strong relationships with executive stakeholders through consultative and business-oriented engagement.
• Lead executive business reviews such as QBRs and MBRs, transforming data and market insights into strategic narratives and recommendations.
• Translate e-commerce and digital trade marketing performance metrics into actionable business strategies for clients.
• Identify upsell and cross-sell opportunities to expand account value and strengthen customer partnerships.
• Develop retention strategies and action plans for critical or at-risk accounts.
• Lead and mentor the Customer Success team, supporting technical, analytical, and consultative development.
• Monitor team performance and provide strategic guidance aligned with account and organizational objectives.
• Collaborate cross-functionally with internal teams to improve client experience, prioritize initiatives, and ensure delivery excellence.
• Lead operational and strategic projects focused on scalability, efficiency, and value generation for customers.

Requirements:

• Proven experience in strategic account management, Customer Success, Key Account Management, or enterprise client relationship management.
• Experience leading and developing teams, including performance management and strategic coaching.
• Strong knowledge of e-commerce, online retail, marketplaces, and digital trade marketing strategies.
• Analytical mindset with experience managing KPIs, interpreting business data, and creating executive-level presentations.
• Experience conducting strategic meetings, developing action plans, and delivering consultative recommendations to clients.
• Knowledge of customer retention, account expansion, upsell/cross-sell strategies, and customer risk management.
• Familiarity with digital performance metrics such as pricing, availability, share, product disruption, and digital execution.
• Experience using CRM platforms, dashboards, and data analysis tools.
• Strong consultative profile with business-oriented thinking and strategic vision.
• Excellent communication, negotiation, relationship-building, and influence skills.
• Ability to thrive in dynamic, collaborative, and results-driven environments.
• Bachelor’s degree in Administration, Marketing, Advertising, Engineering, Economics, Technology, or related fields.
• Native or fluent Spanish proficiency is required.
• Experience in SaaS, retail tech, technology, or B2B platform environments is considered a plus.
• Familiarity with tools such as Sensedata and experience building playbooks or scalable operational processes is desirable.
• MBA, postgraduate degree, or specialization in business, strategy, leadership, or Customer Success is a differential.

Benefits:

• Remote or hybrid work opportunities available within Brazil
• Flexible working hours
• Health insurance, dental plan, and life insurance (extendable to legal dependents)
• Medication assistance program for employees and dependents
• Transportation voucher or parking assistance for office-based employees
• Flexible meal and food allowance
• Wellhub (Gympass) and TotalPass wellness programs
• Birthday day off
• Parental support program for new parents
• Educational and professional development support through external learning platforms
• Childcare assistance
• Extended parental leave (6 months for mothers and 30 days for fathers)
• Employee referral and bonus programs
• Collaborative, diverse, and innovation-focused work environment
• Opportunity to work with major players in the retail and technology sectors.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1