Order Fulfillment Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Order Fulfillment Specialist in Brazil.

This role sits at the heart of a fast-scaling e-commerce operations ecosystem, ensuring that customer orders move seamlessly from warehouse dispatch to final delivery. You will act as the critical link between supply chain and customer service, identifying and resolving fulfillment issues before they impact the customer experience. Operating in a high-volume, performance-driven environment, you’ll monitor shipments in real time, coordinate with 3PL and carrier partners, and ensure accountability across the delivery chain. Your work directly influences customer satisfaction, refund rates, and operational efficiency across multiple consumer brands. This is a highly execution-focused role for someone who thrives on ownership, speed, and precision in logistics operations.

Accountabilities

In this role, you will ensure end-to-end visibility and control over order fulfillment processes across multiple channels, acting as the first line of defense against delivery failures and delays. You will work closely with internal teams and external logistics partners to maintain operational continuity and high service levels.

• Monitor real-time order flow across fulfillment systems, tracking dispatch, carrier handoffs, and final delivery confirmation
• Proactively detect stalled or delayed shipments and resolve issues before they escalate into customer complaints
• Serve as the primary operational liaison between 3PL providers, supply chain teams, and customer service
• Own escalation workflows by documenting fulfillment failures, analyzing impact, and routing issues to relevant stakeholders
• Track 3PL and carrier performance against SLAs and highlight recurring operational breakdowns
• Support chargeback recovery efforts by identifying fulfillment failures and ensuring proper documentation
• Maintain escalation logs, analyze patterns, and contribute to continuous process improvement
• Collaborate with cross-functional teams during daily and weekly operational reviews, reporting key fulfillment metrics

Requirements

This role requires strong operational awareness of e-commerce fulfillment systems, excellent analytical skills, and the ability to act quickly in a high-volume environment. You should be comfortable working independently, interpreting logistics data, and coordinating across multiple stakeholders.

• 2+ years of experience in e-commerce operations, fulfillment coordination, or supply chain support
• Hands-on experience with 3PL providers, carrier networks, or order management systems
• Familiarity with Amazon or marketplace fulfillment systems (Seller Central, FBA/FBM, or similar)
• Strong proficiency in Google Sheets or Excel for tracking and reporting operational data
• Ability to interpret shipment tracking data and identify issues proactively
• Clear, concise written communication skills for escalation and stakeholder updates
• Strong problem-solving mindset with the ability to act quickly under pressure
• Experience in high-growth or DTC e-commerce environments is highly preferred
• Exposure to chargeback recovery or logistics dispute resolution is a plus

Benefits

• Competitive salary in line with experience level
• Fully remote work arrangement
• Opportunity to work in a fast-growing multi-brand e-commerce environment
• Direct ownership of high-impact operational metrics tied to business performance
• Exposure to scalable fulfillment systems across multiple consumer brands
• Career growth opportunities into supply chain or fulfillment leadership roles
• Dynamic, fast-paced work culture with high autonomy and decision-making responsibility

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1