Pessoa Analista de Sucesso em Licitação

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Sucesso em Licitação based in Brazil.

This is a remote opportunity for a customer success professional with solid knowledge of public procurement and a strong client-oriented mindset.
You will manage a portfolio of customers, building trusted relationships and helping them maximize the value of the solutions they use.
The role combines strategic account management, customer engagement, data analysis, and commercial expansion.
You will monitor customer health, identify risks, address churn, and create opportunities to strengthen long-term partnerships.
Success will depend on your ability to understand client needs, communicate clearly, and translate insights into practical actions.
You’ll work in a collaborative, innovation-focused environment where autonomy, accountability, and continuous learning are highly valued.
This is an opportunity to make a measurable impact on customer satisfaction, retention, and business growth within the public procurement ecosystem.

Accountabilities

• Build and maintain friendly, professional, and trusted relationships with customers across your assigned portfolio.
• Manage customer expectations, understand their needs, and demonstrate delivered value through strategic business reviews and performance discussions.
• Develop engagement strategies for assigned accounts, strengthening relationships and ensuring consistently high levels of customer satisfaction and NPS.
• Identify opportunities for account expansion, additional solutions, and business development based on customer needs and usage patterns.
• Monitor customer health and proactively identify risks, taking action to prevent dissatisfaction, contract instability, and churn.
• Handle churn situations and develop recovery strategies aimed at retaining customers and restoring long-term value.
• Continuously improve customer interactions by deepening product and industry knowledge and applying insights to client challenges.
• Maintain a proactive and productive relationship with customers, supporting loyalty, retention, and sustainable account growth.

Requirements

• Higher education completed or in progress in Administration, Law, Public Management, or related fields.
• Previous experience in Customer Success, customer service, account management, or a similar client-facing function.
• Solid experience and practical knowledge of public procurement and bidding processes.
• Strong logical reasoning and the ability to analyze data, information, and customer scenarios.
• Excellent organization and attention to detail to ensure consistent, high-quality deliverables.
• Strong professional communication skills, with the ability to communicate clearly, confidently, and assertively with different customer profiles.
• Customer-oriented mindset and ability to build credibility and long-term professional relationships.
• Resilience and emotional maturity to handle pressure, customer resistance, difficult conversations, and multiple priorities.
• Proactive, collaborative, and results-oriented approach, with a strong focus on customer satisfaction, retention, and value creation.

Benefits

• Fully remote work model.
• Monday to Friday schedule, from 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PM.
• R$770/month in food allowance through Flash.
• R$230/month home-office allowance through Flash.
• Health insurance with 100% of the monthly premium covered by the company.
• Dental insurance with 100% of the monthly premium covered by the company.
• Emotional health support.
• Pharmacy credit.
• Life insurance.
• Open English partnership.
• Access to Woba coworking spaces in Brazil, Argentina, Mexico, and Portugal.
• Birthday day off.
• Welcome gift.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1