Pessoa Consultora de Customer Success Pleno | Implantação - Produto IA
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Consultora de Customer Success Pleno | Implantação – Produto IA based in Brazil.
Join an innovative Customer Success team focused on delivering exceptional onboarding experiences for AI-powered SaaS solutions. In this role, you will guide customers through every step of the implementation journey, ensuring seamless product adoption and long-term success. Working at the intersection of technology, customer experience, and AI, you'll collaborate closely with internal teams to resolve integration challenges while helping clients maximize the value of their investment. This is an excellent opportunity for professionals who enjoy combining technical knowledge with relationship building in a fast-paced, customer-centric environment. If you're passionate about technology, onboarding, and creating outstanding customer experiences, this role offers the chance to make a meaningful impact.
Accountabilities:
- Lead onboarding sessions and technical product setup for AI-powered solutions, including integrations with the official Meta API and partner platforms.
- Guide customers through the validation of Meta Business Manager, WhatsApp Business verification, and initial AI configuration.
- Adapt communication style and onboarding pace according to each customer's level of digital and technical knowledge.
- Collaborate with Support, Product, and Engineering teams to resolve integration issues and technical blockers efficiently.
- Monitor key implementation metrics, including onboarding completion rates, average setup time, and customer satisfaction (CSAT).
- Maintain and continuously improve internal documentation, implementation guides, and troubleshooting procedures.
- Deliver a proactive, consultative, and customer-focused onboarding experience that promotes successful product adoption.
- Hands-on experience configuring the official Meta API, including WhatsApp Business Cloud API and Meta Business Manager.
- Proven ability to guide non-technical users through digital setup and onboarding processes.
- Familiarity with SaaS platforms, APIs, webhooks, and system integrations.
- Proficiency with Google Workspace, including Drive, Docs, and Sheets.
- Strong organizational, time management, and prioritization skills.
- Excellent communication and customer relationship management abilities.
- Experience with messaging and customer engagement platforms such as Blip, Z-API, Intercom, Zendesk, or Umbler is a plus.
- Knowledge of CRM platforms such as HubSpot, Salesforce, or Pipedrive is an advantage.
- Previous experience in high-volume SaaS onboarding environments is preferred.
- Basic understanding of Artificial Intelligence solutions, conversational bots, or automated scheduling tools is considered a plus.
- Previous experience working in a remote environment is beneficial.
- R$1,000 monthly meal and food allowance (iFood Card).
- R$150 monthly home office allowance.
- Free mental health support and psychotherapy services.
- Gym and wellness membership, extendable to dependents.
- Pet healthcare plan.
- Free English language classes.
- Medical insurance with co-participation.
- Coworking reimbursement available throughout Brazil.
- Extended maternity and paternity leave.
- Baby welcome kit for new parents.
- Pharmacy and education discounts (available in Santa Catarina).
- Birthday day off.
- Company-provided laptop and monitor.
- R$2,000 equipment voucher to complete your home office setup.
- 100% remote work with colleagues located across Brazil.
- Inclusive, collaborative, and growth-oriented work environment.
Requirements
Benefits
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1