Pessoa Consultora de Negócios Sr - Customer Experience e Customer Value Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Consultora de Negócios Sr - Customer Experience e Customer Value Management based in Brazil.

In this role, you will act as a strategic advisor on customer experience and business performance initiatives, supporting organizations in identifying opportunities to improve processes, enhance customer journeys, and generate measurable business value. You will work on complex transformation projects, combining data analysis, strategic thinking, and stakeholder engagement to deliver actionable recommendations. The environment is highly collaborative and consulting-driven, involving interaction with senior stakeholders across different industries. You will translate data and qualitative insights into structured narratives that support decision-making and drive impactful change. This position requires strong analytical capability, business acumen, and the ability to connect customer experience initiatives with financial and operational outcomes. You will also play a key role in facilitating workshops, aligning priorities, and ensuring execution of improvement initiatives. This is an opportunity to contribute to high-impact transformation projects in a dynamic and international consulting environment.

Accountabilities:

• Conduct structured business diagnostics using qualitative and quantitative data, KPIs, and performance indicators across different industries and business areas.
• Develop executive-level presentations and storytelling narratives based on diagnostic findings and process analysis.
• Define, evaluate, and prioritize improvement initiatives, including value estimation, implementation planning, and results tracking.
• Facilitate interviews and workshops with stakeholders to map processes, identify inefficiencies, root causes, and improvement opportunities.
• Support project scope management, timeline control, and escalation processes to ensure delivery alignment and governance.
• Translate customer experience insights into actionable recommendations aligned with business and financial impact.
• Act as a key project reference, proactively supporting solution design and execution alongside consulting teams.
• Analyze documents, datasets, and reports to generate insights and support decision-making processes.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or related fields.
• Strong analytical skills with experience transforming qualitative and quantitative data into business insights and recommendations.
• Ability to connect Customer Experience initiatives to financial and strategic business outcomes (e.g., churn, retention, LTV, operational efficiency).
• Experience working with CX metrics such as NPS, CES, and CSAT, with critical interpretation beyond surface-level scores.
• Strong experience in process mapping, journey analysis, and end-to-end redesign of customer experiences.
• Proven ability to facilitate workshops with senior stakeholders and multidisciplinary teams.
• Excellent communication and storytelling skills, with strong executive presentation capabilities.
• Ability to structure and implement action plans with clear ownership, KPIs, and performance tracking.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Residency in São Paulo or Rio de Janeiro is required.
• Experience in consulting, digital transformation, Lean/Six Sigma, or CX-focused projects is considered a plus.

Benefits

• Flexible benefits platform including meal/food allowance, mobility support, and wellness options.
• Medical and dental assistance plans.
• Life insurance coverage.
• Pet health support program.
• Reimbursement flexibility for health, education, and personal development expenses.
• Travel and accommodation points program.
• Gympass access and wellness benefits.
• Extended maternity leave (180 days) and paternity leave (30 days).
• Birthday day off.
• Childcare assistance during the first year.
• Continuous learning ecosystem with training programs, webinars, and mentorship opportunities.
• Collaborative and international consulting environment focused on innovation, transformation, and long-term value creation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1