Property Management Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Property Management Coordinator in Brazil.

This role is central to the smooth day-to-day operation of a growing self-storage property portfolio, acting as the key link between customers, onsite teams, and leadership. You will ensure that all operational processes—from rentals and move-ins to billing, delinquency management, and customer support—are handled accurately and efficiently. The position requires a strong sense of ownership, organization, and customer focus, as you will play a critical role in maintaining service quality across multiple properties. Working remotely during U.S. business hours, you will collaborate closely with internal teams to ensure seamless coordination and consistent execution of company procedures. The environment is fast-paced, detail-oriented, and highly operational, with a strong emphasis on process improvement and customer experience. This is a great opportunity for someone who enjoys structure, problem-solving, and building efficient systems in a dynamic property management setting.

Accountabilities

In this role, you will oversee daily property management operations, ensuring customers receive timely support and all administrative and financial processes are executed with accuracy. You will be responsible for maintaining operational consistency across systems, supporting leadership with reporting, and helping improve workflows and procedures.

• Manage customer inquiries via phone, email, and messaging platforms, ensuring timely and professional support
• Assist with reservations, rentals, move-ins, move-outs, lease documentation, and account updates
• Monitor occupancy levels, rental activity, and unit availability across properties
• Handle billing inquiries, payment processing support, and delinquency follow-ups according to company policies
• Maintain accurate customer records, lease files, and operational documentation across systems
• Coordinate with onsite teams to support property-level operational needs
• Prepare reports on occupancy, delinquency, leads, and operational performance
• Identify and implement process improvements, including SOP development and workflow optimization
• Support leadership with administrative tasks and operational projects as needed

Requirements

You are a highly organized and detail-oriented professional with strong customer service skills and the ability to manage multiple priorities in a remote environment. You are proactive, structured, and comfortable working independently while maintaining clear communication with teams and customers.

• Native-level English communication skills, both written and verbal
• Strong customer service and client-facing communication experience
• Minimum typing speed of 60 WPM
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets)
• Strong organizational, multitasking, and administrative skills
• Ability to manage multiple concurrent tasks with accuracy and efficiency
• Experience working in remote professional environments
• Strong attention to detail and problem-solving mindset
• Property management, leasing, or self-storage industry experience is highly valued
• Experience with tools such as AppFolio or Easy Storage Solutions is a plus
• Experience building or improving SOPs and operational workflows is a strong advantage

Benefits

• Fully remote position aligned with U.S. business hours
• Opportunity to support a growing and dynamic property portfolio
• Exposure to end-to-end property management operations
• Collaborative environment with direct access to leadership
• Strong focus on process improvement and operational development
• Opportunity to build scalable systems and workflows
• Professional growth in a structured and expanding business environment
• Hands-on experience in property management and customer operations

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1