Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Brazil.

In this role, you will be responsible for driving the success, retention, and expansion of strategic B2B clients within a global digital learning ecosystem. You will act as a trusted advisor, helping organizations maximize the value of a personalized learning platform designed to transform talent development and engagement. Working in a fully remote, international environment, you will design and execute customer growth strategies aligned with business and learning objectives. You will lead client relationships end-to-end, ensuring adoption, engagement, and measurable impact across accounts. This is a high-impact position that blends strategic thinking, relationship management, and hands-on execution. You will collaborate closely with cross-functional teams to ensure customer satisfaction and long-term account growth.

Accountabilities

In this role, you will be responsible for managing strategic client relationships, ensuring platform adoption, and driving long-term growth and retention across your portfolio of accounts.

• Build and maintain trusted relationships with Brazilian B2B clients, focusing on retention, renewals, and expansion opportunities.
• Define and execute tailored customer success plans aligned with each client’s learning and business objectives.
• Lead regular client meetings to present results, track KPIs, review progress, and align on next steps.
• Ensure full adoption and engagement with the learning ecosystem through activation and growth initiatives.
• Identify risks, dependencies, and opportunities across accounts, proactively managing escalations and mitigation plans.
• Collaborate with internal teams to align customer strategy, product usage, and value delivery.
• Drive continuous account expansion by identifying new opportunities and supporting long-term growth strategies.

Requirements

The ideal candidate is a highly experienced Customer Success professional with strong B2B expertise, strategic mindset, and excellent communication skills.

• 10+ years of experience in Customer Success, Account Management, or Project Management in B2B SaaS or tech environments.
• Strong ability to understand client needs and translate them into actionable growth and success strategies.
• Proven experience managing complex client relationships and driving renewals and expansion.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational and project management abilities, with comfort working under tight deadlines.
• Experience using CRM tools and working with KPIs and performance metrics.
• Fluent in English and Spanish, both written and spoken.
• Based in São Paulo or Rio de Janeiro (Brazil).
• Ability to work independently in a fully remote, fast-paced environment.

Benefits

• Fully remote work model
• Competitive salary plus performance-based commissions
• Unlimited access to a digital learning platform with extensive educational content
• Birthday day off
• International, diverse, and collaborative work environment
• Continuous professional development and internal growth opportunities
• Wellness, team-building, and culture-focused initiatives
• Opportunity to directly impact global learning transformation initiatives

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1