Senior Genesys Developer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Genesys Developer in Mexico.

In this role, you will join a fast-moving international technology environment focused on delivering advanced customer experience and contact center solutions. You will design, configure, and enhance Genesys-based platforms that power large-scale service operations for global clients. Working closely with cross-functional and multilingual teams, you will help shape reliable, high-performance communication flows and integrations. The role offers strong exposure to enterprise-grade systems, API-driven architectures, and real-time customer interaction technologies. You will contribute to improving end-user experiences while ensuring system stability, scalability, and performance. This is a fully remote opportunity within a collaborative, agile, and innovation-driven culture where continuous learning is encouraged.

Accountabilities:

• Design, develop, configure, and optimize solutions within Genesys platforms to support enterprise contact center operations and customer experience workflows.
• Build and maintain integrations with third-party systems using APIs and ensure seamless data and process flows across platforms.
• Support troubleshooting, incident resolution, and performance optimization of contact center applications and services.
• Collaborate with international technical and functional teams to deliver high-quality solutions aligned with business needs.
• Document technical configurations, architecture decisions, and best practices to support knowledge sharing and maintainability.
• Participate in agile ceremonies, project discussions, and stakeholder meetings, including communication in English with global teams.

Requirements:

• Proven experience working with Genesys technologies such as Genesys Cloud, Genesys Engage, or similar contact center platforms.
• Background in software development, system configuration, or technical support within customer experience or contact center environments.
• Strong knowledge of APIs, system integrations, and workflow automation in enterprise systems.
• Experience working in agile development environments with cross-functional collaboration.
• Advanced conversational English (B2+/C1) for direct interaction with international teams and clients.
• Strong analytical thinking, communication skills, and ability to solve complex technical problems independently.

Benefits:

• Participation in international, multicultural projects with global exposure
• Continuous learning and professional development opportunities
• Collaborative and innovation-driven work culture
• Focus on well-being, career growth, and technical excellence
• Opportunity to work with modern customer experience and contact center technologies

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1