Service Delivery Automation Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Automation Architect based in Brazil.

This role focuses on transforming enterprise service delivery operations through scalable, intelligent automation solutions. It sits at the intersection of service management, architecture, and process optimization, with a strong emphasis on improving efficiency, consistency, and quality across global support environments. The position plays a key role in identifying automation opportunities within managed services workflows and translating them into robust technical designs. Working closely with regional and global teams, it helps align automation initiatives with enterprise standards and reusable architectural patterns. The architect ensures that automation is not only technically sound but also operationally impactful, reducing manual effort and operational risk. This is a highly collaborative role where strategic thinking and hands-on architectural expertise directly shape service delivery performance at scale.

Accountabilities

This role is responsible for defining and enabling automation strategies that enhance service delivery efficiency, consistency, and scalability across enterprise managed services operations.

• Partner with service delivery and operations teams to identify, evaluate, and prioritize automation opportunities across support workflows and processes.
• Design scalable automation architectures leveraging tools such as ServiceNow, APIs, scripting, workflow automation, RPA, and emerging AI capabilities.
• Analyze existing service delivery processes and recommend automation-driven improvements that reduce manual effort and operational risk.
• Define and maintain automation roadmaps, governance models, and reusable design patterns aligned with global enterprise standards.
• Collaborate with global and regional stakeholders to ensure alignment between local delivery needs and standardized automation frameworks.
• Provide architectural guidance and oversight to implementation teams, ensuring solutions are scalable, maintainable, and reusable across multiple services.

Requirements

This role requires strong enterprise architecture expertise combined with deep understanding of service delivery operations and automation technologies.

• 8+ years of experience in service delivery, process improvement, enterprise architecture, or automation-focused roles.
• Strong experience analyzing managed services or IT service operations workflows and identifying optimization opportunities.
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Working knowledge of automation technologies including workflow automation, APIs, scripting, and RPA solutions.
• Ability to translate operational challenges into clear, scalable technical architecture and automation designs.
• Strong analytical, communication, and stakeholder management skills in global, cross-functional environments.
• Experience working in global service delivery or managed services environments is highly desirable.
• Familiarity with ERP systems (such as SAP) and AI-driven automation use cases is a plus.
• Fluency in Portuguese and English (Spanish is an advantage).

Benefits

• Competitive compensation aligned with senior architecture responsibilities
• Fully remote role within Brazil
• Performance-based bonus structure
• Exposure to global enterprise service delivery transformation programs
• Career growth in automation architecture and digital transformation domains
• Health and wellness benefits (according to regional policy)
• Learning opportunities in ServiceNow, automation frameworks, and enterprise architecture practices
• Inclusive and collaborative international work environment

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1