Sr ServiceNow Technical Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr ServiceNow Technical Consultant based in Mexico.

This is a senior technical consulting role focused on designing and delivering enterprise-scale ServiceNow solutions for a diverse client portfolio.
You will act as a technical subject matter expert, translating complex business requirements into scalable, secure, and maintainable platform solutions.
The role spans multiple ServiceNow capabilities, including ITSM, CSM, HRSD, CRM, and Data Foundations.
You will work directly with enterprise stakeholders to lead technical discovery, solution workshops, architecture, development, and implementation.
Beyond hands-on delivery, you will help establish development standards, review solutions, mentor other technical professionals, and support platform health.
The environment is collaborative and client-facing, with opportunities to solve complex digital service management challenges across multiple engagements.
This role is well suited to an experienced ServiceNow professional who combines strong technical depth with consulting expertise and excellent communication skills.

Accountabilities

• Lead the end-to-end technical design, development, configuration, and delivery of enterprise ServiceNow solutions across ITSM, Customer Service Management, HR Service Delivery, CRM, and Data Foundations.
• Architect scalable, maintainable ServiceNow solutions that align with client business objectives, technical requirements, platform governance, and industry best practices.
• Conduct technical discovery sessions and solution workshops with enterprise clients to understand requirements, identify gaps and risks, and recommend optimization opportunities.
• Collaborate with business analysts, project managers, stakeholders, developers, and other technical teams to translate business needs into actionable technical requirements and development tasks.
• Develop and customize ServiceNow applications and platform components, including workflows, business rules, UI policies, client scripts, Flow Designer automations, and other platform capabilities.
• Design and implement integrations between ServiceNow and third-party systems using REST and SOAP APIs, MID Server, Import Sets, Transform Maps, and related integration technologies.
• Perform technical code reviews and enforce development standards, quality practices, and platform governance requirements.
• Mentor junior consultants and developers, sharing ServiceNow expertise and promoting consistent implementation and development practices.
• Manage platform upgrades, patch testing, instance health activities, and related technical processes to maintain stability, security, and performance.
• Develop and maintain comprehensive technical documentation, including solution designs, integration specifications, technical requirements, and deployment guides.
• Support reporting, dashboards, and Performance Analytics capabilities where required.
• Apply Agile/Scrum and DevOps principles to deliver solutions efficiently across multiple client engagements.
• Contribute to continuous platform improvement by identifying opportunities to optimize configurations, automate processes, and expand the value delivered through ServiceNow.

Requirements

• 5+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment.
• Demonstrated expertise across at least three ServiceNow modules or capabilities, including ITSM, CSM, HRSD, CRM, or Data Foundations.
• Strong proficiency in ServiceNow scripting and development technologies, including JavaScript, GlideScript, Jelly, AngularJS, HTML, and CSS.
• Proven experience designing and implementing REST and SOAP integrations with third-party systems.
• Hands-on knowledge of Flow Designer, IntegrationHub, Import Sets, Transform Maps, MID Server, Update Sets, ServiceNow Studio, and Automated Test Framework (ATF).
• Strong understanding of ITIL processes and the ability to translate service management practices into effective ServiceNow solutions.
• Experience with ServiceNow Performance Analytics, reporting, and dashboarding is preferred.
• Familiarity with ServiceNow App Engine and low-code/no-code development capabilities is an advantage.
• Active ServiceNow Certified System Administrator (CSA) certification is preferred, along with one or more Certified Implementation Specialist certifications in ITSM, CSM, HRSD, or related areas.
• Experience working in Agile/Scrum delivery environments and applying DevOps fundamentals.
• Prior client-facing consulting experience, particularly managing multiple concurrent engagements, is highly valued.
• Strong analytical and problem-solving skills, with the ability to evaluate complex requirements and develop practical technical solutions.
• Excellent English communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Strong collaboration, leadership, mentoring, and stakeholder-management capabilities.
• Ability to work independently, manage competing priorities, and maintain high standards of quality in a consulting environment.

Benefits

• Remote-friendly opportunity based in Mexico.
• Opportunity to work on enterprise-scale ServiceNow implementations across a diverse client portfolio.
• Exposure to multiple ServiceNow modules, technologies, integrations, and digital service management use cases.
• Senior technical ownership and the opportunity to influence solution architecture and implementation standards.
• Client-facing consulting environment with direct exposure to enterprise stakeholders and complex transformation initiatives.
• Opportunities to mentor other technical professionals and contribute to a growing consulting practice.
• Professional development opportunities through exposure to ServiceNow best practices, certifications, Agile delivery, and emerging platform capabilities.
• Collaborative environment focused on technical excellence, continuous improvement, and high-impact client outcomes.

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