Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Specialist based in Brazil.

This role is focused on delivering high-quality technical and customer support to users of a digital SaaS platform. You will be responsible for ensuring that customer inquiries are handled efficiently, accurately, and with a strong focus on user experience. Working in a fully remote and fast-paced environment, you will manage support tickets, troubleshoot technical issues, and collaborate with internal teams to ensure timely resolution. The position plays a key role in maintaining customer satisfaction and platform reliability. You will also contribute to continuous improvement of support processes and internal documentation. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving and working directly with users in a tech-driven environment.

Accountabilities:

• Provide timely and effective support to customers by handling inquiries and resolving platform-related issues.
• Create, manage, and track support tickets, ensuring proper follow-up and resolution within defined SLAs.
• Troubleshoot technical problems and escalate complex cases to internal technical teams when necessary.
• Maintain clear, professional, and consistent communication with customers throughout the support process.
• Document recurring issues and contribute to improving internal knowledge bases and support workflows.
• Collaborate with cross-functional teams to ensure seamless customer experience and service quality.
• Identify opportunities to improve processes, reduce recurring issues, and enhance overall support efficiency.

Requirements:

• Previous experience in customer support, technical support, or similar client-facing roles.
• Strong communication skills in English, both written and verbal.
• Ability to troubleshoot issues and apply structured problem-solving approaches.
• Experience working with ticketing systems or customer support platforms is a plus.
• Strong organizational skills with the ability to manage multiple requests simultaneously.
• Attention to detail and ability to work independently in a remote environment.
• Familiarity with SaaS or technology platforms is considered an advantage.
• Customer-oriented mindset with a proactive and empathetic approach.

Benefits:

• 100% remote work model
• Permanent full-time employment contract
• Paid time off aligned with company policy and Brazilian national holidays
• Remote insurance coverage
• Company-provided equipment
• Training and professional development opportunities
• Exposure to a global SaaS environment and international customers
• Collaborative and supportive remote work culture.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1