Tech Manager I (Salesforce) - Tech Consumer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Tech Manager I (Salesforce) - Tech Consumer in Brazil.

This role combines technical leadership, people management, and strategic ownership of Salesforce-driven solutions that enhance customer service and franchisee experience. You will lead a development team focused on optimizing and automating service processes within Salesforce Service Cloud, ensuring high-quality, scalable, and efficient digital solutions. The position plays a key role in aligning engineering execution with product strategy, contributing to roadmap planning and continuous improvement initiatives. You will be responsible for building a strong engineering culture, fostering collaboration, feedback, and knowledge sharing across teams. In addition to technical oversight, you will manage talent development, career growth, and team performance. This is a highly visible leadership role within a complex digital ecosystem, with direct impact on operational excellence and customer satisfaction.

Accountabilities:

• Lead and develop a team of software engineers, managing hiring processes, career development, performance feedback, and individual development plans.
• Drive technical excellence across Salesforce solutions, ensuring best practices in Service Cloud, LWC, Flows, Apex, and SOQL.
• Contribute to product and technical roadmap planning, supporting strategic discussions and identifying improvement opportunities.
• Oversee software engineering practices including architecture, documentation, security, DevOps, SRE, and data engineering alignment.
• Manage delivery flow, including backlog prioritization, incident management, crisis resolution, and roadmap execution using Agile and Kanban methodologies.
• Promote a strong engineering culture based on collaboration, continuous learning, feedback, and data-driven decision-making.
• Support cross-functional alignment with product, business, and technical stakeholders to ensure value delivery.

Requirements:

• Minimum 3 years of experience in direct management of software development teams.
• Strong hands-on experience with Salesforce technologies, including Service Cloud, LWC, Flows, Apex, and SOQL.
• Experience with modern development ecosystems including JavaScript, Node.js, React, REST APIs, micro frontends, design systems, and NoSQL databases.
• Knowledge of microservices and event-driven architectures, including serverless and Kubernetes environments.
• Experience with cloud platforms, DevOps practices, and infrastructure as code.
• Proven experience in digital product development lifecycles and agile environments (Kanban, Lean practices).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to facilitate discussions, resolve complex problems, and guide technical teams through execution.
• Strong communication and leadership skills with the ability to influence across teams.

Benefits:

• Comprehensive health and dental insurance.
• Medication assistance and extended health support for family members.
• Free psychotherapy sessions and wellness programs.
• Meal allowance or on-site restaurant options depending on work model.
• Food voucher and additional holiday food support.
• Home office assistance for remote or hybrid models.
• Gym and fitness program partnerships.
• Pet health insurance.
• Birthday day off and employee discounts on products.
• Childcare, education, and family support benefits.
• Life insurance, private pension plan, and financial support programs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1