Technical Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Specialist in Brazil.

In this role, you will act as a key technical point of contact for customers and partners using a leading messaging and WhatsApp-based business platform. You will support complex API-driven integrations, troubleshoot technical issues, and ensure smooth operation of messaging solutions that power thousands of B2B clients globally. The position sits at the intersection of customer support, engineering, and product, requiring strong analytical thinking and the ability to translate technical challenges into clear solutions. You will collaborate closely with L2 engineers, commercial teams, and external partners, including Meta/WhatsApp stakeholders. The environment is fully remote, fast-paced, and highly technical, offering strong exposure to modern APIs, messaging infrastructure, and scalable SaaS systems. It is ideal for professionals who enjoy problem-solving, customer interaction, and working with cutting-edge communication technologies.

Accountabilities:

• Provide multi-channel technical support (ticketing systems, chat, email, and virtual meetings) to customers and partners.
• Troubleshoot and resolve issues related to WhatsApp Business API, REST APIs, webhooks, and messaging integrations.
• Collaborate with L2 support and engineering teams to diagnose complex technical problems and implement effective solutions.
• Guide customers and partners through the WhatsApp Business ecosystem, ensuring proper onboarding and platform usage.
• Communicate and coordinate with external stakeholders, including WhatsApp/Meta representatives, when needed.
• Work closely with internal LATAM onboarding and commercial teams to support client success and platform adoption.
• Document issues, solutions, and technical insights to improve internal knowledge bases and processes.

Requirements:

• 3–4 years of experience in technical support, helpdesk, or customer-facing technical roles.
• Degree in Computer Science, Information Technology, Engineering, or related fields.
• Solid understanding of web technologies such as HTML, CSS, JavaScript, APIs, and system fundamentals.
• Hands-on experience with REST APIs, webhooks, and troubleshooting integrations.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Excellent communication skills with the ability to explain technical concepts clearly and empathetically.
• Strong English proficiency (C1 level or higher) plus at least one additional language.
• Ability to manage multiple priorities in fast-paced environments with accuracy and attention to detail.
• Customer-centric mindset with strong active listening and relationship-building skills.

Benefits:

• Fully remote work with global flexibility.
• Competitive annual compensation ($20,000–$25,000 USD, depending on experience).
• Opportunity to work with cutting-edge messaging and API technologies.
• Exposure to global clients and partnerships within the WhatsApp Business ecosystem.
• Collaborative, international, and innovation-driven work environment.
• Continuous learning opportunities in technical support, APIs, and cloud-based systems.
• Chance to contribute to a fast-growing, profitable, and product-focused tech company.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1