All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloudJumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

Position Overview
The Staff Technical Product Manager for Cloud Infrastructure will drive the strategy, roadmap, and execution for our core cloud infrastructure platform, ensuring high performance, scalability, and reliability. This role requires a deep technical understanding of cloud services and enterprise IT environments, combined with exceptional product leadership to deliver world-class solutions. You will act as a key partner to our Engineering and Infrastructure teams, driving critical programs related to cloud capacity enablement and management. You will play a pivotal role in maturing foundational capabilities and processes for our cloud platform.

Key Responsibilities:

Product Strategy & Roadmap: Define and prioritize the product vision and roadmap for our multi-cloud and multi-region infrastructure, ensuring it aligns with business goals and customer needs.

Technical Leadership: Collaborate with engineering teams to organize and prioritize testing efforts for new cloud deployments.

Stakeholder Management: Work closely with cross-functional teams, including engineering, sales, and marketing, to understand their needs and drive execution. You will also develop and execute a communication strategy to provide organizational visibility on program progress and delivery, including presenting to executive leadership.

Migration Support: Engage with enterprise customers to discover and document their cloud migration needs, work with our Professional Services team and engineering leadership to create a plan for migration.

Feature Definition: Understand technical requirements and create detailed roadmaps, user stories, and acceptance criteria for new features.

Performance Metrics: Define and track key performance indicators (KPIs) to measure program success and demonstrate the value and impact delivered.

Risk Mitigation: Proactively identify, resolve, and mitigate risks and issues that could affect the scope, schedule, and quality of programs.

Technical Expertise Requirements

Extensive hands-on experience in cloud infrastructure, preferably gained from working at a major Cloud Service Provider (CSP) like Microsoft, Google, AWS required.

Deep familiarity with cloud-native product/services environments, AI/ML infrastructure, and various cloud technologies like Kubernetes, API integration, and Terraform.

Expert-level proficiency with Jira, Smartsheet, or similar program management tools, with the ability to guide engineering teams in their effective use within an Agile/Scrum framework.

Experience with a range of high-impact programs across cloud infrastructure, including cluster/capacity bring-up and maintenance.

Qualifications:

Experience: 12+ years of technical program management or product management experience, specifically driving the planning and execution of large-scale engineering programs.

Technical Expertise: See above.

Leadership: Proven ability to lead cross-functional teams, build consensus, and influence stakeholders.

Communication: Exceptional communication and technical presentation skills, with the ability to present to executive audiences.

Strategic Thinking: Exceptional strategic and tactical thinking abilities, coupled with a capacity to thrive in ambiguous environments.

Education: Bachelor's degree in Computer Science, Engineering, or a related field; a master's degree or equivalent experience is a plus.

Certifications: Product management or technical certifications (e.g., Pragmatic Institute, Microsoft Certified, CISSP) are a plus.

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Where you’ll be working/Location:JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.
Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
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