Total Rewards Specialist - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.  

JumpCloud is Intelligent, Secure IT.

About the Role:

Role Overview
At JumpCloud, we are looking for a detail-oriented and proactive Total Rewards Specialist to support the day-to-day administration, analysis, and compliance of our global compensation and benefits programs. This role supports the operational execution of benefits and compensation data across multiple regions, ensuring absolute data accuracy and compliance. By partnering with HR, Payroll, Finance, and external vendors, you will directly support our global benefits programs, compensation cycles, audits, and reporting. Your work will ensure our employees receive seamless, supportive care during life events, and that our Total Rewards operations run with high precision.

● Purpose: Drive operational excellence and data integrity across global Total Rewards programs, serving as an essential engine for benefits administration, compensation analysis, and compliance.
● Growth: Expand your skills beyond basic administration into foundational compensation analysis, market benchmarking, and benefits operations across global regions.
● Motivators: Work in a high-growth tech environment where you can take full ownership of your tasks, build deep cross-functional relationships, and directly impact our global Total Rewards efficiency.

You'll partner with HR, Payroll, Finance, and external vendors while supporting our global benefits programs, compensation cycles, audits, and reporting.

Key Responsibilities

1. Core Benefits Administration & Lifecycle Support

Data Integrity, Compliance & Governance: Establish and execute structured audits of compensation and benefits data across HRIS and vendor platforms, while supporting statutory compliance reporting to ensure ongoing regulatory compliance and data accuracy.

Compensation Analysis & Cycle Support Support global compensation initiatives by assisting with market benchmarking, pay equity checks, salary band updates, and job architecture maintenance, while executing data validation and system loads for annual merit, bonus, and equity cycles.

Seamless Seasonal Benefit Renewals & Open Enrollment: Deliver comprehensive support during annual enrollment and renewal periods by compiling multi-country census datasets, assisting with back-end system setup configurations, tracking and submitting insurance carrier documentation, and drafting employee communications.

Foundational Compensation and Benefits Support: Pull, validate, and format recurring and ad hoc compensation and benefits reports for HR, Finance, and leadership, supporting cross-functional decision-making and annual cycles with meticulous data preparation.

Accurate Global Benefits Administration & Employee Support Execute end-to-end benefit enrollments, status changes, and leave tracking globally, while resolving day-to-day employee inquiries and carrier access issues with high responsiveness and accuracy.

2. Compensation Analysis & Support

Perform routine benefits and compensation data validation audits across HRIS and vendor platforms to resolve discrepancies.

Conduct basic compensation analysis, including market benchmarking, pay equity checks, salary range comparisons, maintaining salary structures/bands, and job architecture maintenance. 

Support regulatory compliance and statutory reporting requirements, including pay transparency disclosures, benefits compliance filings, and data audits as needed.

Support annual merit, bonus, and equity cycles, including data preparation, validation, and system loading.

Calculate benefit premium adjustments and coordinate directly with regional Payroll teams to execute accurate monthly deductions and contributions.

Coordinate, track, and assist with insurance carrier paperwork, applications, and implementation forms for plan renewals, mid-year updates, and entity launches.

Assist with administrative tracking and compliance tasks for medical, parental, and maternity leaves of absence.

Coordinate and execute the processing of benefit enrollments, status changes, onboarding documentation, and terminations across regional platforms.

Prepare accurate self-billing schedules and retrieve, format, and forward approved premium invoices to Accounts Payable while resolving billing discrepancies with carriers and Payroll.

Update and maintain Total Rewards process guides and documentation, draft and localize employee-facing resources and communication materials, and assist in scheduling and supporting informational webinars.

Contribute to and collaborate on company-wide wellness campaigns and health initiatives.

Research, assemble, and update annual international paid holiday calendars across regions.

Provide general administrative and analytical support across the Total Rewards function as priorities evolve.

3. Seasonal Programs & Project Support

Benefits Enrollment & Renewals: Deliver comprehensive support during annual enrollment and renewal periods. Compile and organize multi-country census datasets, clear background system errors, and assist with back-end setup configurations.

Documentation & Implementation Support: Coordinate, track, and assist with the completion of insurance carrier paperwork, applications, and implementation forms. 

Employee Communications: Help draft, edit, and localize employee-facing resources and communication materials. Assist in scheduling and supporting informational benefits webinars.

Knowledge Management: Continually update and maintain Total Rewards documentation, process guides, FAQ’s, and employee intranet sites to guarantee accuracy. 

Special Projects Support: Support the team with special projects, including system implementations, program redesigns, and vendor evaluations

4. Compliance, Auditing & Data Analysis

Data Integrity Auditing: Perform structured benefits and compensation data validation audits across HRIS and vendor platforms.

Cross-Functional Reporting: Pull, validate, and format recurring and ad hoc compensation and benefits reports for HR, Finance, and leadership.

Compliance: Support compliance reporting requirements (e.g., pay transparency, benefits compliance reporting and filings) as needed.

Retirement and Savings Plan Support: Process global pension and 401(k) contribution updates and adjustments for payroll processing; assist with Savings Funds and other global financial products.

5. Employee Experience, Wellness & Shared Services

Employee Support: Assist in responding to day-to-day employee benefits inquiries, resolving carrier access issues, and coordinating claims escalations with brokers.

Wellness Programs: Contribute to and collaborate on company-wide wellness campaigns and health initiatives.

Global Resources: Research, assemble, and update annual international paid holiday calendars across regions (Americas, APAC, EMEA).

6. General Total Rewards Support

Ad Hoc Analytical Support: Provide general administrative and analytical support across the Total Rewards function as priorities evolve.

Qualifications & Key Competencies

Experience: 1–3 years of experience in compensation, benefits, or a related HR function.

Strong numerical accuracy and experience in data validation and auditing.

Excellent written and verbal communication skills with a strong customer-service mindset.

Ability to handle sensitive PII/PHI data with absolute discretion and confidentiality.

 

Tools or systems knowledge:
o Advanced proficiency in Microsoft Excel or Google Sheets.
o Exposure to modern HRIS platforms (ADP preferred) and document control tools (Egnyte, DocuSign).
● Preferred domain knowledge:
o Exposure to global benefits administration frameworks.
o Understanding of compensation fundamentals (base pay, market pricing,and salary bands).
● Behavioral or power skills:
o High degree of proactivity, taking ownership of tasks
o Ability to prioritize multiple duties and projects in a fast-paced environment.
o Strong empathy, caring, and responsiveness in building employee relationships.

#LI-JG1
Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.   This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.     Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.   Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.     One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO   Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.      JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.   Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.   All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"   #LI-Remote #BI-Remote