About the Company

Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24/7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market.

The Mission

Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward: give every business the power to operate like a large enterprise, even if they're a solo operator or small team.

The Opportunity

This is a remote role for a Business Analyst/Project Manager specializing in Voice AI applications, requiring proficiency in both English and Russian. Key responsibilities include gathering and analyzing business requirements, designing and optimizing business processes, and coordinating between teams to ensure successful project delivery. The role also involves clear communication with stakeholders, maintaining project documentation, and supporting the integration of AI solutions tailored to client needs.

What You'll Do

Collaborate with stakeholders to gather, document, and analyze business requirements, strategically anticipating future needs and challenges
Translate business objectives into clear functional and technical specifications for the development team
Facilitate workshops, interviews, and brainstorming sessions with users, product managers, and engineers, bringing proactive organization to every session
Map and improve business processes, identifying opportunities for efficiency and scalability
Prepare user stories, acceptance criteria, and workflows in collaboration with the Product Owner
Support the QA team by clarifying requirements and assisting in test planning
Monitor solution implementation to ensure alignment with requirements and user expectations.
Prepare reports, dashboards, and presentations to communicate insights and progress to management, organizing findings so that next steps and future roadmaps are always clear

What You Bring

Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s is a plus)
4+ years of experience as a Business Analyst (preferably in software development or startups)
Conversational fluency in Russian
Strong understanding of Agile/Scrum methodologies
Experience with tools such as YouTrack, Jira, Confluence, Trello, or similar
Strong organizational and leadership skills
Excellent analytical, problem-solving, and communication skills
Ability to work effectively in a fast-paced, dynamic environment with minimal supervision

Key Attributes to Success

Creative product instincts and problem-solving mindset
High autonomy and sense of ownership, comfortable making independent decisions
Strong partnership skills and commitment to customer success
Passion for technology that changes how businesses operate

Why Join?

Competitive base salary:
Zone 1 (United States): $110,000-$130,000 USD per year
Zone 2 (Europe and LatAm): $40,000-$75,000 USD per year
Remote-first flexibility; work ET hours on your terms
Real decision-making authority with supportive leadership, you're trusted to get things done your way
Join our hypergrowth company leading the Voice AI revolution in Silicon Valley
Help democratize AI technology for millions of small and mid-sized businesses worldwide
Remote-first flexibility; work ET hours on your terms
Execute high-stakes implementations that directly shape company growth and client success
Real decision-making authority with supportive leadership, you're trusted to get things done your way
Join a hypergrowth company leading the Voice AI revolution in Silicon Valley
Your work has a real, measurable impact on businesses worldwide

Interviewing Process

HR Screening
Level 1: 60-min video interview with the Hiring Manager
Level 2: 60-min interview with one of the founders
Reference and Background Checks: conducted by the client
Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

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