Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 28 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team.

The Libertex Group in Numbers:

• 28+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview

This part-time role focuses on resolving payment and KYC-related issues while ensuring transparent, efficient communication with customers. It aims to strengthen client loyalty, protect personal information, and reduce financial or operational risks. The position requires maintaining high compliance standards and safeguarding customer accounts.

Main Responsibilities

Help customer support by providing product and service information and resolving issues related to payments.
Maintain customer records by updating account information.
Resolve product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analysing customer information
Perform verification of client documents
Consult CS regarding the payments and withdrawals procedures

Requirements

Spanish Language Skills +C1

English Language Skills +B2

Experience with payments system (at least 1 year)

Knowledge of crypto payments/payment workflows.

Flexibility and ability to multi-task.

Mathematical aptitude and problem solving skills.

Time Zone: GMT +6 LATAM Availability

Working shift: 2/3 pm - 6/7 pm

May work on weekends and public holidays.

Benefits

Quarterly bonuses based on Company performance
21 working days of annual leave
Udemy Business unlimited membership
Corporate events and team building activities
Professional and personal development opportunities in a fast-growing environment

Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.

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