Sales Manager - Remote

The LiveAboard.com Customer Support team are located around the world. They are passionate divers, instructors, and explorers. The team use their experience to provide personalised recommendations and support to customers planning their own journeys. Customers contact LiveAboard.com via email, phone and social media, and our support is both B2C and B2B. We provide expertise on behalf of our partners, ensuring a seamless experience for both parties in the lead-up to, during, and after a trip has taken place. Our team focuses on developing ongoing customer relationships, aiming to drive advocacy for LiveAboard.com and our partners.

Our Sales Manager works alongside our Support Manager and reports to the Head of Customer Support. The Sales Manager provides support, guidance, and direction to the entire sales team, enabling them to deliver consistent end-to-end experiences, continuous improvement of processes and coaching their leadership team to deliver strong performance and people outcomes. The Sales Manager will also support the delivery of our strategic goals, including, but not limited to: the growth and retention of our customer base, optimising our ways of working, and ensuring we are running a high-performance Sales team that delivers exceptional customer experience.