LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit.

Requirements

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for a portfolio of Shopify-based clients
Maintain strong, proactive relationships through weekly or biweekly communication
Provide updates on progress, clarify project timelines, and ensure client satisfaction
Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

Make backend updates in Shopify, such as:

Adjusting shipping settings
Installing/configuring apps
Modifying navigation menus
Setting up discounts or promotional banners
Updating product or content pages

Troubleshoot issues directly on the website or using related tools

Project & Task Management

Translate client requests into actionable tasks
Delegate work to internal specialists (designers, developers, SEO, etc.)
Track progress in the project management system (e.g., Teamwork)
Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

Conduct quarterly website assessments using a predefined checklist
Identify improvement areas across UX, functionality, and conversion performance
Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

Use Slack, Loom, and Zoom to collaborate with internal team members
Participate in weekly team operations meetings and ad hoc client calls
Maintain thorough documentation of updates, decisions, and next steps
Support a culture of asynchronous communication and proactive coordination

Qualifications
You may be a strong fit if the following describes you:

2+ years of experience in digital project management, account management, or technical client services
Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
Prior experience with website platforms; Shopify experience is highly preferred
Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts
Highly organized, punctual, and process-oriented
Proficient with project management tools such as ClickUp, Asana, or Teamwork
Available during standard business hours in the EST time zone (9 AM–5 PM EST)

Bonus Experience
(Not required, but preferred)

Shopify site configuration or development
Background in web design or front-end development
Experience with ecommerce A/B testing

Familiarity with SEO best practices

Benefits

Flexible hours
Remote work
Revenue share on accounts you manage
Health stipend
Home office stipend
Continuing education stipend

Holidays and paid time off (after trial period)

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