About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Role Mission:

The Custom Recruitment Assistant is responsible for creating and implementing a Custom Recruitment plan on allocated Qualitative and Quantitative projects and executing the related Custom Recruitment tasks, ensuring their successful delivery within the provided budget and timelines. The Custom Recruitment Assistant liaises with other stakeholders of projects to increase number of internal completes delivered and ensure panel growth.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Have an excellent understanding of Custom recruitment strategies for quantitative and qualitative studies; collaborate with Project Stakeholders to best utilize available options for maximum results.

Demonstrate complete confidence on using all recruitment platforms and tools, such as the MR System, Dotmailer, Call Center, LinkedIn, ClickSend, DNUK, Rekru, Confirmit/Decipher…

Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action

Build a custom recruitment plan for assigned projects always keeping in mind the needs of the client

Liaise, when necessary, with other teams to maximise internal sample resources via phone recruitment, segmented emails, and other custom recruitment solutions

Ensure Custom Recruitment tasks allocated are completed in line with timelines stipulated by the client

Proactively seek alternative Custom Recruitment strategies and provide ideas to improve response rate and reduce costs in each project

Have a good understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project delivery

Deploy Custom Recruitment campaign resulting in new registrations

Coordinate Custom recruitment efforts for up to 20 live projects to maintain the knowledge and experience on market research recruitment for quantitative and qualitative studies

Follow processes to ensure same panellists are not over-targeted by custom recruitment actions

Report any quality issues on project to line manager

Education and Training Required:

Bachelor’s degree or equivalent preferred

Relevant coursework in market research or healthcare preferred, but not required.

Minimum Experience: 

0 – 1 year of market research experience 

Knowledge, Skill, Ability:

Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules

Strong Microsoft Office skills (Excel) and quick learner of new technologies/software

Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc

Interest / natural curiosity or previous experience /exposure within the healthcare space

Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success

Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Self-motivated and able to (re)prioritize tasks throughout the workday

Exceptional time management, organizational skills, attention to detail and ability to multitask

Working hours: EU time zone

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