Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// We are seeking a Customer Training Manager to develop and deliver high-quality training for our transit agency customers and partners. You will play a key role in modernising how Masabi delivers training by creating scalable self-serve learning and enabling teams across the business to deliver training effectively. You will design and deliver engaging training sessions while also developing modular, persona-based content that supports agency onboarding and internal learning.

This is a hands-on role that blends live delivery with instructional design. You will help us transition from a heavily live training model to a balanced approach, where self-serve learning is the default and live sessions are reserved for high-value content.

Location_

// This role is available in a fully remote model for candidates based in Colombia only.

Responsibilities_

Training Delivery

Deliver clear, engaging virtual training sessions, including blended or in-person sessions when required
Own scheduling and preparation of all customer training
Support a train-the-trainer model so that CSMs and other teams can deliver specific modules when needed

Content and self-serve development

Audit current training materials and redesign them into modular, self-paced learning
Create core LMS content, including videos, guides, micro-learning modules and knowledge checks
Develop persona and scenario-based content that supports agencies across their full onboarding journey
Build foundational materials such as handbooks, quick reference guides and documentation to leave with agencies
Work with Product, Support and Deployments to ensure training reflects platform developments and common customer issues

Training strategy and improvement

Help define the roadmap for Masabi’s training academy and self-serve platform
Support the development of tiered and monetisable training offerings
Introduce methods to measure training effectiveness
Identify gaps and propose improvements to increase scalability, customer satisfaction and internal efficiency

About You_

Experience designing and delivering training for software or technical products, with the ability to explain complex concepts in simple, practical language
Strong instructional design skills, able to create clear and engaging LMS-based content, including modules, micro learning, videos, and assessments
Confident in delivering live virtual training to customer groups and tailoring content to different audiences and levels of technical understanding
Hands-on experience implementing or maintaining an LMS and structuring effective learning paths
Highly organised with strong communication and stakeholder management skills
Proactive, adaptable, and able to operate independently in a fast-changing environment
Driven by continuous improvement and comfortable iterating based on feedback and learning metrics
Interested in using AI tools for content creation and customer training

Nice to have_

Experience training public sector, transit, or SaaS customers
Experience with UAT testing environments or hands-on hardware training
Spanish or French language skills

Some of Our Benefits_

15 days paid vacation per year plus 18 public holidays
Private Healthcare
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and collaborative environment with a focus on making a difference in the world

In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

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