Operations & Administrative Coordinator

NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.

Responsibilities

• Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
• Support high-volume administrative workflows during peak operational periods including tax season and extension season
• Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
• Maintain, update, and distribute communication templates across the team
• Support client communications and coordinate team scheduling needs
• Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
• Proactively identify process improvements and operational bottlenecks
• Escalate only critical blockers while owning routine operational decisions independently

Requirements

• Proven experience in administrative or operations support within a professional services environment
• Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
• Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
• Experience supporting multi-step workflow processes with attention to detail and timely completion
• Experience maintaining and distributing communication templates across distributed teams
• Comfort working within structured systems including cloud-based tools and virtual desktop environments
• Demonstrated ability to absorb information once and execute independently without repeated instructions
• Comfortable operating in fast-paced environments where speed and ownership are expected

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.